Improve building operations and performance across your portfolio
Maximize property value and team efficiency with comprehensive tools that reduce operating costs, boost NOI, and deliver world-class tenant experiences.
Square feet managed globally
Reduction in operations expenses
Increased billable services revenue
See how our AI platforms work across facilities, properties and portfolios to eliminate waste and drive measurable results throughout your entire operation.
Stop drowning in data. JLL Property Assistant instantly delivers the insights and recommendations you need to boost financial returns and streamline operations. It's time to transform your portfolio management.
Transform from reactive to proactive building management with IoT integration and intelligent automation.
Unlock the full potential of Prism with our comprehensive onboarding and training materials. Designed for users of all experience levels, our hands-on courses ensure your team masters industry best practices and leverages every feature for maximum efficiency.
Frequently asked questions about Prism
What is Prism by Building Engines and how does it help property teams?
Prism by Building Engines is a unified property management platform purpose-built for commercial real estate operations.
It helps facility managers by bringing all key operational tasks into a single system—from work orders and preventive maintenance to HVAC management and incident reporting. Property teams can standardize activities across their portfolio, respond faster to maintenance requests, and deliver consistent building performance.
With Prism, facility managers spend less time on administrative work and more time on strategic activities that drive asset value.
How does Prism improve building operations and tenant experience?
Prism improves building operations through streamlined workflows that increase team efficiency by up to 50%.
The Prism platform enables real-time communication between property teams and tenants on work order status, eliminates back-and-forth communications through automated routing, and provides mobile access for engineers to update tasks on the go.
Prism also streamlines tenant experience management by reducing work order response times—customers report improvements from 48 hours to 24 hours—and provides tenants with a single app to control their office experience, from service requests to amenity reservations and visitor access.
Does Prism offer a mobile app for technicians and building staff?
Yes, Prism provides a mobile app that enables engineers and building staff to manage and update tasks on the go. Technicians can view assigned work orders, complete preventive maintenance checklists, log equipment details, update job status in real-time, and communicate directly with property managers and tenants—all from their mobile device. This mobile-first approach reduces paperwork and ensures building operations data is always current.
What types of analytics and reports does Prism provide?
Prism offers comprehensive property insights through operations reports and dashboards that provide real-time visibility into building health and performance. You can track key metrics including tenant satisfaction scores, work order response times and SLA compliance, maintenance completion rates and equipment health, billable services revenue, incident trends and risk indicators, and operational efficiency across your portfolio. Reports can be customized to focus on your most important KPIs, helping you make data-driven decisions about resource allocation, capital planning, and vendor performance.
What is the typical onboarding and training process for Prism users?
Prism's onboarding includes role-based training tailored to different user types—property managers, engineers, administrators, and tenants. The training covers relevant modules for each role, hands-on sessions with your actual property data, user acceptance testing (UAT) to ensure readiness, and comprehensive education materials for ongoing reference.
After go-live, users receive welcome communications, access to support resources, and ongoing platform adoption assistance to ensure your team maximizes value from the platform.
Visit the Prism training and resources hub to complete user certification assessments, follow role-based learning paths, review release notes, and access our Prism Support Center.
Can Prism support multi-site or portfolio-level rollouts?
Absolutely. Prism is designed specifically for portfolio management, enabling you to standardize property management activities and deliver consistent, actionable insights for every building in your portfolio—whether office, retail, or industrial. The platform provides portfolio-level visibility into operations, making it easy to benchmark performance across properties, identify best practices, and roll out standardized processes at scale. Building Engines manages complex multi-site implementations through structured project planning that accommodates phased rollouts across your portfolio.
How does Prism handle data security and user permissions?
Prism is built on enterprise-grade security infrastructure with role-based access controls that ensure only authorized users can see relevant information.
Prism maintains the same security standards used by Fortune 500 companies to protect your personal data, property data, tenant information, and financial details. |
Is Prism compliant with enterprise security standards and GDPR?
Yes. Prism is SOC 2 Type II certified, covering Security, Availability, and Confidentiality with annual third-party penetration testing. The platform is hosted on Amazon Web Services (AWS) enterprise-grade infrastructure with proven 1-hour disaster recovery capability and geographic redundancy. Prism fully supports GDPR, CCPA, and other data privacy regulations, protecting you from evolving regulatory requirements. The platform maintains complete data segregation, ensuring your information is isolated and never used to train AI models or shared outside your organization.
Are there measurable KPIs to track Prism's impact on operations?
Yes. Prism provides comprehensive tracking of operational KPIs including work order completion rates and average response times, preventive maintenance adherence and equipment uptime, tenant satisfaction scores and comfort call volumes, billable service capture and revenue generation, incident frequency and risk mitigation, energy consumption and sustainability metrics, vendor performance and cost management, and portfolio-wide operational efficiency benchmarks. These metrics are available through customizable dashboards that give you real-time visibility into building health and performance, enabling data-driven decision-making at both property and portfolio levels.