Question 1

Accepted Answer

Prism by Building Engines is a unified property management platform purpose-built for commercial real estate operations. It helps facility managers by bringing all key operational tasks into a single system—from work orders and preventive maintenance to HVAC management and incident reporting. Property teams can standardize activities across their portfolio, respond faster to maintenance requests, and deliver consistent building performance. With Prism, facility managers spend less time on administrative work and more time on strategic activities that drive asset value.

Question 2

Accepted Answer

Prism improves building operations through streamlined workflows that increase team efficiency by up to 50%.The Prism platform enables real-time communication between property teams and tenants on work order status, eliminates back-and-forth communications through automated routing, and provides mobile access for engineers to update tasks on the go. Prism also streamlines tenant experience management by reducing work order response times—customers report improvements from 48 hours to 24 hours—and provides tenants with a single app to control their office experience, from service requests to amenity reservations and visitor access.

Question 3

Accepted Answer

Yes, Prism provides a mobile app that enables engineers and building staff to manage and update tasks on the go. Technicians can view assigned work orders, complete preventive maintenance checklists, log equipment details, update job status in real-time, and communicate directly with property managers and tenants—all from their mobile device. This mobile-first approach reduces paperwork and ensures building operations data is always current.

Question 4

Accepted Answer

Prism offers comprehensive property insights through operations reports and dashboards that provide real-time visibility into building health and performance. You can track key metrics including tenant satisfaction scores, work order response times and SLA compliance, maintenance completion rates and equipment health, billable services revenue, incident trends and risk indicators, and operational efficiency across your portfolio. Reports can be customized to focus on your most important KPIs, helping you make data-driven decisions about resource allocation, capital planning, and vendor performance.

Question 5

Accepted Answer

Prism's onboarding includes role-based training tailored to different user types—property managers, engineers, administrators, and tenants. The training covers relevant modules for each role, hands-on sessions with your actual property data, user acceptance testing (UAT) to ensure readiness, and comprehensive education materials for ongoing reference. After go-live, users receive welcome communications, access to support resources, and ongoing platform adoption assistance to ensure your team maximizes value from the platform.  Visit the Prism training and resources hub to complete user certification assessments, follow role-based learning paths, review release notes, and  access our Prism Support Center.

Question 6

Accepted Answer

Absolutely. Prism is designed specifically for portfolio management, enabling you to standardize property management activities and deliver consistent, actionable insights for every building in your portfolio—whether office, retail, or industrial. The platform provides portfolio-level visibility into operations, making it easy to benchmark performance across properties, identify best practices, and roll out standardized processes at scale. Building Engines manages complex multi-site implementations through structured project planning that accommodates phased rollouts across your portfolio.

Question 7

Accepted Answer

Prism is built on enterprise-grade security infrastructure with role-based access controls that ensure only authorized users can see relevant information.The platform features AES-256 encryption for data at rest and TLS 1.2+ encryption for data in transit, Single Sign-On (SSO) support with Office 365, Active Directory, and Okta, granular permission settings by user role and property, and complete audit trails for regulatory compliance. Prism maintains the same security standards used by Fortune 500 companies to protect your personal data, property data, tenant information, and financial details.

Question 8

Accepted Answer

Yes. Prism is SOC 2 Type II certified, covering Security, Availability, and Confidentiality with annual third-party penetration testing. The platform is hosted on Amazon Web Services (AWS) enterprise-grade infrastructure with proven 1-hour disaster recovery capability and geographic redundancy. Prism fully supports GDPR, CCPA, and other data privacy regulations, protecting you from evolving regulatory requirements. The platform maintains complete data segregation, ensuring your information is isolated and never used to train AI models or shared outside your organization.

Question 9

Accepted Answer

Yes. Prism provides comprehensive tracking of operational KPIs including work order completion rates and average response times, preventive maintenance adherence and equipment uptime, tenant satisfaction scores and comfort call volumes, billable service capture and revenue generation, incident frequency and risk mitigation, energy consumption and sustainability metrics, vendor performance and cost management, and portfolio-wide operational efficiency benchmarks. These metrics are available through customizable dashboards that give you real-time visibility into building health and performance, enabling data-driven decision-making at both property and portfolio levels.

Building operations software your teams and tenants will love

Transform the way your CRE buildings are run with Prism by Building Engines - CRE's leading platform for building operations and performance.

Improve building operations and performance across your portfolio

Comprehensive operations capabilities

Experience Prism in action

Accelerate your success with Prism education

Frequently asked questions about Prism

What is Prism by Building Engines and how does it help property teams?

How does Prism improve building operations and tenant experience?

Does Prism offer a mobile app for technicians and building staff?

What types of analytics and reports does Prism provide?

What is the typical onboarding and training process for Prism users?

Can Prism support multi-site or portfolio-level rollouts?

How does Prism handle data security and user permissions?

Is Prism compliant with enterprise security standards and GDPR?

Are there measurable KPIs to track Prism's impact on operations?

Contact us

Building operations software your teams and tenants will love

Transform the way your CRE buildings are run with Prism by Building Engines - CRE's leading platform for building operations and performance.

Improve building operations and performance across your portfolio

Comprehensive operations capabilities

AI-powered operations

Work order management excellence

Preventive maintenance optimization

Mobile inspections and rounds

Powerful insights and reporting

Tenant communication and engagement

Vendor management

Risk management

Experience Prism in action

Accelerate your success with Prism education

Frequently asked questions about Prism

What is Prism by Building Engines and how does it help property teams?

What is Prism by Building Engines and how does it help property teams?

How does Prism improve building operations and tenant experience?

How does Prism improve building operations and tenant experience?

Does Prism offer a mobile app for technicians and building staff?

Does Prism offer a mobile app for technicians and building staff?

What types of analytics and reports does Prism provide?

What types of analytics and reports does Prism provide?

What is the typical onboarding and training process for Prism users?

What is the typical onboarding and training process for Prism users?

Can Prism support multi-site or portfolio-level rollouts?

Can Prism support multi-site or portfolio-level rollouts?

How does Prism handle data security and user permissions?

How does Prism handle data security and user permissions?

Is Prism compliant with enterprise security standards and GDPR?

Is Prism compliant with enterprise security standards and GDPR?

Are there measurable KPIs to track Prism's impact on operations?

Are there measurable KPIs to track Prism's impact on operations?

Contact us

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