JLL Transforming Building Operations with Powerful New AI Capabilities

CHICAGO, August 13, 2025 - JLL (NYSE: JLL) today introduced artificial intelligence (AI) capabilities that are now available as an add-on to Prism, its award-winning building operations platform. As part of JLL's property management technology ecosystem powered by JLL Falcon, Prism AI is setting a new industry standard and multiplying property teams’ strategic impact across portfolios while reducing costs. Prism AI provides comprehensive, predictive operational intelligence across all aspects of building operations — driving faster decisions on resource allocation, tenant satisfaction, risk mitigation, vendor management, capital investments and more.

"In today’s market, where expectations around building performance are multifaceted, investors are hyperfocused on implementing technology solutions that deliver value across their entire portfolio,” said Daniel Russo, President of Property Management Technology at JLL. “Prism AI supercharges our professionals to make smarter decisions. This isn't just about efficiency; it's about fundamentally elevating the standard of property management while delivering exceptional value to our clients and tenants."

Prism AI transforms disparate property documents stored in Prism into an integrated, searchable knowledge base that automates administrative tasks and streamlines workflows. Property teams can get smart recommendations to improve tenant satisfaction based on Prism AI's analysis of service request patterns. Teams can analyze years of property task and workflow data. Engineers can leverage Prism AI to analyze service manuals against warranty documentation to detect coverage opportunities and prevent costly out-of-pocket repairs. With its ability to plan more strategically and track more data, Prism AI drives efficiency, compliance and substantial cost savings across the entire property management lifecycle.

With Prism’s intuitive interface, users can ask simple, conversational questions like, “What issues from last quarter’s property inspection are still outstanding?” and get instant answers plus relevant recommendations. By maintaining conversational history and improving transparency, Prism AI empowers property professionals with the operational intelligence needed to make data-driven decisions.

Designed with security in mind, Prism AI is built on secure, reliable infrastructure with automatic backups to keep data safe. Additionally, Prism AI maintains complete data separation so property data, tenant information and financial details remain private to each organization.

“Prism AI represents a transformative leap forward in property management technology, seamlessly combining advanced data analytics with practical, actionable intelligence," said Yao Morin, Chief Technology Officer at JLL. "As client expectations continue to evolve, JLL remains focused on developing solutions that not only meet today's challenges but anticipate tomorrow's opportunities, setting new standards for excellence across commercial real estate."

As a fully tech-enabled CRE firm, JLL is leading the digital transformation of the industry, transforming the world’s spaces with technology. Combining JLL’s 200+ years of CRE expertise with world-class technologists, the company is creating an unmatched portfolio of space management and intelligence products to shape the future spaces of tomorrow: increasing the value of the world’s buildings and enhancing the productivity of those who occupy them.