Building operations software your teams and tenants will love
Transform the way your CRE buildings are run with Prism by Building Engines - CRE's leading platform for building operations and performance.
Improve building operations and performance across your portfolio
Maximize property value and team efficiency with comprehensive tools that reduce operating costs, boost NOI, and deliver world-class tenant experiences.
Comprehensive operations capabilities
- Eliminate busywork with automatic data extraction from documents
- Get AI recommendations to address tenant satisfaction issues
- Identify equipment issues before they become emergency repairs
- Prioritize CapEx improvements that will have the biggest impact
- Tenants submit requests via web or mobile app
- Automated tracking and status updates
- Auto-prioritize critical requests
- Easily capture billables and generate invoices
- View, schedule & assign maintenance tasks for every piece of equipment in every building
- Schedule consistent maintenance activities across your portfolio with the push of a button
- See when equipment is reaching end of life for more effective capital planning
- Provide a faster way for mobile engineers to complete rounds, take readings & more
- Enable engineers to create work orders in the moment without switching apps
- Rate or score inspections to evaluate your property’s performance against targets
- Create reusable inspection templates with Prism’s simple drag-and-drop builder
- Quickly segement reports with interactive filters
- Drill down into work order details, maintenance tasks, and more
- Set and monitor SLA targets to keep tenant satisfaction high
- Get labor allocation insights and ensure property teams are spending time on the right activities
- Send important tenant communications at scale via the channels your occupants prefer
- Check in guests quickly and securely with simple-to-use visitor access tools
- Intuitive mobile apps put service requests and communications at your tenants’ fingertips
- Empower CRE tenants with resource reservation features for scheduling key amenities
- Connect with quality vendors, get more bids, and drive down the cost of services
- Get contracts signed, manage COIs, assign work, collect and pay invoices, all from a single platform
- Create not-to-exceed (NTE) amounts on vendor assigned work to avoid pricing surprises
- Streamline COI management and standardize communications with tenants and vendors to increase compliance rates
- Track incident status and other key data in a central location
- Create complete incident reports on-the-go with the mobile app
- Send alert notifications to key personnel based on issue type and priority
Client success stories
Discover how leading organizations across industries have transformed their operations with JLL's technology solutions, achieving measurable results in efficiency, cost savings, and operational excellence.
Commercial portfolio increases NOI through operational efficiency
Transpacific Realty Advisors transformed operations across 8 million sq. ft. by migrating from paperbased systems to Prism, unlocking efficiency, realtime collaboration, and boosting client confidence.
8 million sq. ft. managed
12 property managers
Seamless mobile workflows
Prism gave Transpacific a modern, customizable platform that eliminated inefficiencies, improved communication with tenants and vendors, and delivered transformative insights that made them more competitive in the market.
Building operations by property type
Elevate operations for your multi-tenant office spaces and deliver the quality services your occupants expect
Ensure faster, more efficient responses to work orders and incidents across all your commercial office properties
Standardize preventive maintenance and inspections with mobile-ready solutions that maximize the usable life of key systems
Protect your properties and keep compliance ratings high with best-in-class certificate of insurance management options
Easily engage with primary tenants and deliver important building communications via the channels they prefer
Check in guests quickly and securely with easy-to-use visitor access tools for tenants, property teams and security personnel
Empower CRE tenants with simple resource reservation features for scheduling key amenities that reduce your team’s administrative burdens
Power operations and increase NOI for all your retail spaces
Improve inspections with mobile-ready solutions that make it easier to keep your retail spaces running well and looking their best
Ensure faster, more efficient responses to work orders as soon as issues are discovered during inspections and rounds
Keep tenant compliance rates high for triple-net lease obligations related to HVAC maintenance for all your retail spaces
Take the pain out of RFPs with bid management tools that help you find and hire the right vendors and service providers – faster
Protect your properties when contracting vendors with best-in-class certificate of insurance management solutions
Maximize the value of your industrial assets and make working with vendors a breeze
From work orders to landscaping, Prism’s bid management tools make it easier to find and hire the right vendors and service providers
Assign work to vendors and track and manage work order activities — all from a single view
Digitize your HVAC inventory and access data for every unit in every one of your industrial buildings, all in one place
Make better CapEx decisions with actionable insight on equipment life
Guarantee tenants know their obligations and can easily upload their compliance records with automated notifications and a user-friendly tenant portal
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Accelerate your success with Prism education
Unlock the full potential of Prism with our comprehensive onboarding and training materials. Designed for users of all experience levels, our hands-on courses ensure your team masters industry best practices and leverages every feature for maximum efficiency.
Frequently asked questions about Prism
Prism by Building Engines is a unified property management platform purpose-built for commercial real estate operations.
It helps facility managers by bringing all key operational tasks into a single system—from work orders and preventive maintenance to HVAC management and incident reporting. Property teams can standardize activities across their portfolio, respond faster to maintenance requests, and deliver consistent building performance.
With Prism, facility managers spend less time on administrative work and more time on strategic activities that drive asset value.
Prism improves building operations through streamlined workflows that increase team efficiency by up to 50%.
The Prism platform enables real-time communication between property teams and tenants on work order status, eliminates back-and-forth communications through automated routing, and provides mobile access for engineers to update tasks on the go.
Prism also streamlines tenant experience management by reducing work order response times—customers report improvements from 48 hours to 24 hours—and provides tenants with a single app to control their office experience, from service requests to amenity reservations and visitor access.
Yes, Prism provides a mobile app that enables engineers and building staff to manage and update tasks on the go. Technicians can view assigned work orders, complete preventive maintenance checklists, log equipment details, update job status in real-time, and communicate directly with property managers and tenants—all from their mobile device. This mobile-first approach reduces paperwork and ensures building operations data is always current.
Prism offers comprehensive property insights through operations reports and dashboards that provide real-time visibility into building health and performance. You can track key metrics including tenant satisfaction scores, work order response times and SLA compliance, maintenance completion rates and equipment health, billable services revenue, incident trends and risk indicators, and operational efficiency across your portfolio. Reports can be customized to focus on your most important KPIs, helping you make data-driven decisions about resource allocation, capital planning, and vendor performance.
Prism's onboarding includes role-based training tailored to different user types—property managers, engineers, administrators, and tenants. The training covers relevant modules for each role, hands-on sessions with your actual property data, user acceptance testing (UAT) to ensure readiness, and comprehensive education materials for ongoing reference.
After go-live, users receive welcome communications, access to support resources, and ongoing platform adoption assistance to ensure your team maximizes value from the platform.
Visit the Prism training and resources hub to complete user certification assessments, follow role-based learning paths, review release notes, and access our Prism Support Center.
Absolutely. Prism is designed specifically for portfolio management, enabling you to standardize property management activities and deliver consistent, actionable insights for every building in your portfolio—whether office, retail, or industrial. The platform provides portfolio-level visibility into operations, making it easy to benchmark performance across properties, identify best practices, and roll out standardized processes at scale. Building Engines manages complex multi-site implementations through structured project planning that accommodates phased rollouts across your portfolio.
Prism is built on enterprise-grade security infrastructure with role-based access controls that ensure only authorized users can see relevant information.
Prism maintains the same security standards used by Fortune 500 companies to protect your personal data, property data, tenant information, and financial details. |
Yes. Prism is SOC 2 Type II certified, covering Security, Availability, and Confidentiality with annual third-party penetration testing. The platform is hosted on Amazon Web Services (AWS) enterprise-grade infrastructure with proven 1-hour disaster recovery capability and geographic redundancy. Prism fully supports GDPR, CCPA, and other data privacy regulations, protecting you from evolving regulatory requirements. The platform maintains complete data segregation, ensuring your information is isolated and never used to train AI models or shared outside your organization.
Yes. Prism provides comprehensive tracking of operational KPIs including work order completion rates and average response times, preventive maintenance adherence and equipment uptime, tenant satisfaction scores and comfort call volumes, billable service capture and revenue generation, incident frequency and risk mitigation, energy consumption and sustainability metrics, vendor performance and cost management, and portfolio-wide operational efficiency benchmarks. These metrics are available through customizable dashboards that give you real-time visibility into building health and performance, enabling data-driven decision-making at both property and portfolio levels.
Contact us
Connect with us to learn more about how Prism can help transform how your buildings are run.