Workplace strategy

Workplace strategy is the discipline of aligning an organisation's physical work environments, technology platforms and people practices with its business objectives - encompassing where employees work, how space supports different activities and what experience the workplace delivers.

Workplace strategy is the discipline of aligning an organisation's physical work environments, technology platforms and people practices with its business objectives - encompassing where employees work, how space supports different activities and what experience the workplace delivers.

Change management is the structured approach to transitioning employees to new ways of working. It's the single most important factor in whether a workplace transformation succeeds or fails.

Our human-centred change management model ensures effective and sustainable change through five phases:

• Excite: Build early awareness and excitement through tailored project identity, progress galleries, virtual tours and experiential activations that bring the vision to life.
• Engage: Motivate participation and support through stakeholder mapping, leadership coaching, Change Champion networks, town halls and two-way feedback channels that ensure everyone is heard.
• Enable: Facilitate learning and skill development through co-creating behaviours, neighbourhood planning workshops, training programs, workplace guides and technology familiarisation.
• Embed: Reinforce new behaviours through onsite settle-in support, Day One guides, quick start resources and continuous workplace activations.
• Evaluate: Measure and celebrate success through post-occupancy surveys, evaluation workshops and lessons learnt sessions that capture insights for future improvements.

We recommend integrating change management from day one to deliver the right level of support for your workplace transformation.

A compelling workplace strategy business case includes; real estate cost savings from portfolio optimisation, talent-retention savings from improved experience, productivity gains from evidence-based design and sustainability returns from energy and emissions reduction—all built on a structured, defensible methodology.

Workplace strategy provides the demand-side intelligence. How people actually work, what spaces they need and how occupancy will evolve - which drives portfolio optimisation and lease decisions. 

Without strategy, portfolio optimisation becomes a purely financial exercise that risks underserving employees and losing talent.

JLL's workplace strategy is differentiated by combining proprietary research scale, integrated service delivery, and a global team of hundreds of specialists - backed by extensive real estate technology. 

The differentiators that matter most: our research depth, end-to-end delivery and our proprietary technology platform.

A workplace strategy has it's success measured through five dimensions: utilisation efficiency, employee experience, financial performance, talent outcomes and sustainability impact. 

Once baseline metrics established often a post-implementation review will capture differences in employee sentiment and attendence patterns.