Fostering safe, healthy, sustainable and compliant workplaces

Setting the standard for safe, compliant and sustainable workplaces with a framework of excellence

Maintaining healthy, safe, sustainable and compliant workplaces is top of mind for any CRE or facilities manager. Yet with so many factors to take into account, from buildings to people and multiple systems and assets, it requires an unwavering commitment to stringent standards.

That’s why ISO certifications such as ISO 9001, ISO 14001 and ISO 45001 are more than just numbers in a company letter head or website footer. They demonstrate a day-to-day commitment to client satisfaction and excellence, proven via a rigorous independent audit of processes.

The International Standards Organization (ISO) is the global organization responsible for developing and publishing these international standards. Organizations pursuing ISO certification typically complete the process in 3 to 9 months, with timelines varying significantly based on company size and operational complexity. The certification process demands substantial commitment, with companies investing an average of 150-300 internal labor hours in preparation. Beyond the lengthy timeline, organizations face a significant challenge: navigating more than 130 mandatory compliance requirements and over 260 specific expectations embedded within the standard. This comprehensive framework demands careful attention to detail and thorough implementation to achieve certification success.

At JLL, we constantly strive to surpass industry standards through our comprehensive, integrated platform and recently recertified our quality management system earning the globally recognized ISO 9001 designation. This validates the effectiveness of our system and our ability to meet complex client needs.

However, a commitment to quality is just one aspect of how we ensure customer satisfaction. ISO 9001 certification is part of our integrated management system approach to quality, health and safety, and environmental management. JLL also holds ISO 14001 (environmental) and ISO 45001 (health and safety) certifications.

Through our integrated health, safety, security, environmental and quality (HSSEQ) function , we establish processes and policies to guide our operations and delivery of services to clients globally.

JLL's HSSEQ approach is unique because of its holistic nature. Each pillar works together to foster a healthy, safe and sustainable culture across our global operations.

Our integrated operations benefit clients in many ways, including the following:

• Improved risk management
• Consistent service delivery
• Increased productivity and efficiency
•  Reduced costs
•  Improved satisfaction
• Greater trust and credibility
• Established culture of compliance
• Enhanced training and development

ISO management systems are designed to help organizations meet customer and stakeholder needs while achieving statutory and regulatory requirements.

The ISO certifications for quality (9001), environmental (14001), and health and safety (45001) validate JLL's documented processes and policies. They confirm our ability and commitment to enhance customer satisfaction, mitigate risk and support continual improvement. We continually improve these management systems based on our experiences across regions, industries, and service partners and maintain a globally standardized and best-in-class compliance program consistent with the expectations of these ISO standards.

The certifications apply globally to the work we do to help our clients build, design, manage, and maintain spaces.

A commitment to quality

A robust quality management system enhances our ability to meet customer, statutory and regulatory requirements, ultimately reducing risks. Achieving the prestigious ISO 9001 certification sets JLL apart as an organization dedicated to continually improving performance throughout our global operations.

Sustainable business practices

JLL has a long history of helping clients achieve their sustainability ambitions, including adopting environmental standards like Green Globes and LEED, implementing alternative energy services and reducing greenhouse gas emissions.

Receiving ISO 14001 certification demonstrates our commitment to environmental sustainability. It signals to organizations that we take proactive measures to help minimize their environmental footprint, comply with legal requirements and achieve their sustainability objectives.

Workplace health and safety

At JLL, our unique role in shaping the built environment gives us a responsibility to protect the health and safety of our staff, client personnel, subcontractors and visitors.

As the premier international standard for occupational health and safety management systems, ISO 45001 certification indicates that JLL has implemented a comprehensive framework to ensure the health, safety and wellbeing of our employees and other stakeholders. It demonstrates our dedication to providing safe, healthy working conditions and preventing work-related accidents and illnesses.

Uncompromising standards for excellence

JLL’s dedication to quality, sustainability, health and safety defines how we do business. Through our rigorous training programs, comprehensive processes, technology platforms and strong leadership, we ensure our teams are equipped to manage complex projects successfully, meet rigorous compliance requirements and achieve ambitious sustainability targets for our clients.

Our ISO certifications are a visible demonstration of that ethos, assuring clients and prospects of our steadfast commitment to upholding the highest standards in our industry.