Creating exceptional workplaces

Property owners and employers are finding that it’s not enough to give employees the amenities they think that they want. It’s crucial to keep a finger on the pulse of their feelings.

“The last wish of corporate employees is that their needs are being heard, (that employers try to) raise awareness,” Kethcart said. “Active listening – that’s what we need to be doing. Survey our tenants, ask them, ‘Hey, what do you like about your experience here?’”

Active listening also rides on effective communication. This means clarity, concision, and responsiveness. Tenants want multiple channels through which they can communicate – email, phone, text messaging, and online portals – as well as proactive property owners who don’t wait for them to bring up issues or concerns, but rather check in on a regular basis.

“All these experiences play into what we see in the amenity spaces,” Despot said. “It’s more than what meets the eye.”

Want to learn more about how JLL’s Experience Management experts can bring added impact to your property? Click here.