Multinational tech company integrates data and CRE solutions, streamlines operations

This technology company consistently delivers breakthrough products for consumers and businesses. However, rapid growth resulted in a significant but decentralized CRE footprint.

JLL Technologies helped them:

• Design and implement a global CRE organization aligned with company goals, providing visibility and operational efficiency.
• Drive cost and time savings with a CRE technology roadmap that simplifies the proptech environment.
• Support accurate and comprehensive reporting by integrating TRIRIGA data with other commercial and internally developed CRE applications.
• Ensure high application performance with dedicated support for TRIRIGA.
• Deliver time- and cost-saving efficiencies with streamlined vendor management processes.

A highly successful business and consumer technology company with operations located around the globe sought JLL Technologies’ (JLLT) expertise to solve a problem. The organization’s siloed approach to managing corporate real estate (CRE) and workplace services was hampering its ability to anticipate and adapt to rapidly changing macroeconomic trends. In addition, its fragmented CRE business and technology processes were cost-inefficient and led to reporting delays.

The company had been leveraging IBM TRIRIGA as its integrated workplace management system (IWMS) for several years, relying on JLLT to ensure high application performance. Over time, the organization realized it needed to integrate its TRIRIGA data with other internal CRE applications, including some the company built itself. Integrating data and creating meaningful reports for diverse stakeholders was complicated because they stored and managed their data in various locations, adhering to their respective data governance policies. In addition, their business units were individually managing contracts with vendors.

JLLT determined that the company needed one centralized CRE operating model to provide a structure for the business units to work together, so the technologies could efficiently support them. To provide the company with clarity, JLLT analyzed its CRE technology portfolio, helping the organization simplify its technology footprint, which led to cost- and time-saving efficiencies. For internally built applications, JLLT’s technology experts became fluent in the solutions and were able to create integrations that better leveraged those investments.

Today, the company is more proactive in utilizing and managing its CRE portfolio. JLLT helped the company establish CRE business and technology processes that provide a foundation for smart, cost-effective growth. The organization can now rely on its data to provide accurate, meaningful insights. To realize this vision, JLLT provided the company with multiple CRE services that span from strategy to implementation, including:
 

• CRE program and project management
• CRE risk analysis
• Data governance and operations
• Data quality and reporting
• End-user support
• Platform and application health monitoring
• CRE roadmap