Facilities management

Facilities Management is the operational execution of your risk and compliance strategy. It involves maintaining the systems, documentation, and inspection programs that satisfy Australian regulatory requirements.

Our teams manage compliance across key categories:

• Fire and life safety: Ensuring systems are tested and maintained to comply with NFPA guidance and AS1670 Australian Fire Safety Standard.
• Environmental regulations: Managing hazardous materials, refrigerants (EPBC), and programs for Legionella prevention.
• Accessibility (DDA 1992): Upholding ongoing compliance with DDA 1992 requirements for common areas, restrooms, and emergency procedures.
• Energy and emissions: Adhering to Building Performance Standards within the National Construction Code (NCC) and frameworks like the GEMS Act 2012.
• Industry-specific regulations: Meeting requirements for healthcare (Joint Commission), life sciences (GxP), and data centres (uptime tier compliance). JLL's Corrigo platform tracks these compliance tasks, automates scheduling, and maintains audit-ready documentation across all categories.

In Australia, building performance is primarily guided by the National Construction Code (NCC). This sets the minimum legal requirements for sustainability, safety, health, accessibility, and sustainability of your building.

For commercial operations, several key frameworks are important:

• The National Construction Code (NCC): Section J of the code directly impacts operations, setting standards for energy efficiency in areas like HVAC, lighting, and building fabric.
• NABERS: This is the leading government-backed rating system for measuring the ongoing operational performance of a building’s energy, water, and waste efficiency.
• Green Star: This certification evaluates the sustainable design, construction, and operation of properties.

Navigating these standards is key to enhancing asset value. We work with our clients to assess their portfolios, create compliance roadmaps, and implement the building-level improvements needed to meet and exceed these performance benchmarks together.

Facilities Management reduces energy costs by blending operational efficiency and smart technology, often delivering 15–25% savings.

Our approach focuses on key actions:

• Operational efficiency: We implement no-cost adjustments like optimising HVAC schedules and ensure equipment runs at peak efficiency through preventative maintenance, which we can track via our Corrigo platform.
• Smart technology: We use occupancy-based automation to adjust lighting and climate control in real time, eliminating the waste of conditioning empty spaces.
• Strategic upgrades: We guide LED retrofits—critical as older T8/T5 lighting is phased out in Australia—and larger capital investments like chiller upgrades. We prioritise projects with the strongest ROI and a positive impact on your building’s NABERS rating.

This data-driven approach not only cuts operating costs but also enhances tenant retention and asset value.

We use an integrated suite of technologies to help you manage your facilities with clarity and confidence, simplifying complexity and providing real-time visibility across your portfolio.

Our core technology includes:

• Corrigo CMMS: Our market-leading system for managing all maintenance. It automates work orders, tracks preventative maintenance schedules, and manages suppliers to ensure efficiency. 1.1 million facilities managed, 5+ million users, 18.5 million work orders annually, 238% Forrester-validated ROI with under 6-month payback.
• JLL smart building platform: This integrates data from building systems and IoT sensors, enabling predictive maintenance and optimising energy use.
• JLL Azara: An AI-powered platform that transforms property data into strategic insights with portfolio-level analytics and benchmarking.
• JLL Marketplace: A procurement platform offering pre-negotiated pricing, delivering 14% average savings on supplies and materials.
• CAR (capital asset renewal platform): A tool for managing the entire life cycle of your assets, assisting with strategic capital planning to protect long-term value.