PODCAST: Why company leaders are taking a stand on loneliness

Loneliness is emerging as one of the biggest perils of remote working, with the financial impact to businesses adding up to billions of dollars.

Flexible work patterns and distributed workforces – concepts that were turbocharged by the pandemic – are resulting in a greater disconnect among workers, a growing concern for company leaders.

The U.S. surgeon general estimated in a 2023 report that $154 billion annually is being wiped from companies as a result of absenteeism-related productivity loss. Loneliness and poor mental health is causing workers to withdraw.

In Australia’s State of the Nation report in 2023, participants blamed loneliness on their lack of productivity.

This isolation of colleagues has become a crisis, according to loneliness expert and business mentor Simone Heng.

“What you find in these lonely workplaces where people feel disconnected and unengaged is that they're much more transactional with their employer and their team,” says Heng on a recent episode of JLL’s Perspectives podcast. “So it's much more about, ‘I'm not invested in what my team is trying to achieve and therefore I'm not invested in the larger mission of the organization, I am just here for a salary.’”