These centres are also expected to see a surge in hiring in the coming years. This surge will be propelled not only by the traditional sectors but also emerging sectors like hospitality, travel and logistics among others. Newer sectors are increasingly leveraging GCCs to drive digital transformation, operational efficiency and innovation.

The GCC footprint expansion across the country is indicative of their deep understanding of India’s tech ecosystem and the ability to analyse key factors around talent availability. It also shows their deep commitment and understanding of India being central to their growth plans. Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune, and Chennai continue to remain the most popular destinations for global capability centres, offering a conducive environment with their robust infrastructure, access to talent, and supportive ecosystem.

Easy and effective talent

One of the significant advantages of global capability centres in India is the availability of a highly skilled workforce. India produces millions of graduates each year, many of whom are trained in engineering, computer science, and business management. These graduates are highly motivated, possess excellent technical skills, and have a good understanding of international business practices. Global companies in India are therefore able to leverage this talent pool to provide a wide range of services to their clients across the world.

Here’s your step-by-step guide

Accessibility is key

For maximum business, your global capability centre not only has to be in the right city but also the right neighbourhood. Assess your location based on how simple it would be to incorporate your business strategy, procure material, implement support etc. Additionally, ensure the people who work within your GCC can access it with ease.

Make it a hub of transformation

You may look at starting a captive centre as a process hub, but you should also plan for its subsequent growth. Over the years, your GCC can become the epicentre of innovation. They become the ideal places to spot new trends, try new business practices and ideate on new products or services.

With the right talent, infrastructure, and support, you can make your GCC the transformation hub of the parent organisation. With the country presenting continuous opportunities for investment, cost arbitration and growth, GCCs can deliver global impact from regional levels.