JLL achieved savings through operational excellence for cafeteria and hygiene services.
Client story
11 February 2024
Integrated facilities management for a medical technology company
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Location
APAC
Size
197K sq. ft.
Key achievements of our journey with our client
Operational Excellence
- Critical equipment lifecycle assessment done at the facilities supported client team for relocation and office setup at Kolkata
Tech Enabled Delivery
- Introduced Integrated Facilities Management On Demand (IFM OD) for technical services and achieved 11% savings
- Implemented SmartSense for improved engineering processes.
- Helpdesk and asset management tool to be implemented
- Launch of Entrepreneurial Operating System (EOS) safety app
Business Assurance
- Conducted Chief Marketing Officer (CMO) compliance audit
- 94% critical compliance score in Q3 2020
- Performed risk audit across client facilities
- Hygiene and safety audit at corporate office
- Infrastructure audit done at warehouse
- Environment, Health and Safety (EHS) audit completed at warehouse
Employee Wellness
- Indoor Air Quality testing done at the facilities as an employee health and safety initiative
- Introduced Eco Mist aerators as a water-saving initiative towards sustainability
Results
- Manpower rationalisation collaborative savings on account of Covid-19 due to headcount reduction
- Self-delivery — 11% Savings through MES (IFMOD) and 12% on annual maintenance contract
- Operational excellence — savings achieved through operational excellence for cafeteria and hygiene services
- Supply chain — Through change of supplies partner and investment towards washroom dispensers