JLL responds to external investigation findings, accepting identified issues and implementing comprehensive reforms including new leadership and enhanced processes to rebuild trust.
Sydney, Oct 13, 2025 – JLL today reported the findings of an external investigation conducted by Clyde & Co into specific areas of the Australian business. The company accepts the issues identified and is committing to delivering a more stringent process to uphold our core values, support our people, and rebuild trust.
The report made several recommendations including cultural issues and addressing procedural failures associated with misconduct.
To deliver meaningful reform, JLL is implementing a comprehensive plan that includes stronger leadership, clarified governance, enhanced training, and open and transparent communication across the business. This will be supported by actions including:
The recent appointment of Luke Billiau as Interim CEO Australia and New Zealand, while the search for a permanent CEO is conducted.
Collaboration between the global executive board members and the Interim CEO to review current executive committees’ composition and to strengthen processes.
A new HR leader will be appointed to bolster the centralised Employee Relations function, including a more robust investigative capability.
Termination of several individuals, which for privacy reasons will remain confidential.
“We acknowledge there were significant shortcomings in certain areas of our business, especially related to inappropriate behaviours which were further exacerbated by poor executive decision making and lack of compliance with established policies and protocols. For that, we apologise to our people, our clients and the Australian business community. We are taking responsibility for these failings and are taking clear and necessary actions,” said Richard Bloxam, member of JLL’s Global Executive Board.
“Our current focus is on supporting our people and rebuilding trust with our clients, partners, and stakeholders. We are determined to uphold a safer and more accountable organisation for the long term. We know that trust must be earned, and this work will continue until meaningful change is embedded in everything we do,” added Luke Billiau, JLL’s Interim CEO, Australia and New Zealand.
JLL remains committed to working openly with employees, clients, and the community.
About JLL
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.