We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out how we collect personal information, what we do with the personal information we hold, how we protect it and it explains your privacy rights (if applicable). Our approach to the management and usage of personal information is outlined in our Privacy Commitment.

Including records of: personal property; products or services purchased, obtained or considered; real estate interests & preferences.

Sources of the category of personal information

• You (directly from consumer)
• Public records.
• Third parties who provide digital marketing and analytics services for us using cookies and similar technologies that contain a unique identifier, such as an advertising ID.
• Authorized/legal representatives.
• Payment processors and other financial institutions.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies and other third parties who verify the information you provide.
• Third parties that provide access to information you make publicly available, such as social media platforms.
• Your computer and mobile devices (automatically) when you visit or interact with our websites, applications and online platforms.
• Cookies, web beacons and similar technologies (automatically) when you visit our websites or third-party websites.
• Third party advertising partners and other third parties who provide digital marketing services.
• Third parties who provide website and online security services.
• When you contact or visit us (automatically), such as when we record calls to our call center or use CCTV cameras.
• Your mobile devices and other internet-connected devices and applications (automatically).
• We draw inferences from the information we collect from and about you, such as your preferences.

Purposes for collecting the category of personal information

• Determine product/mobile apps and service eligibility and coverage.
• Provide our products/mobile apps and services to you.
• Administer, manage, analyze and improve our products/mobile apps and services.
• Issue invoices and collect payments.
• Fulfill payment obligations.
• Communicate with you regarding our products and services.
• Procure vendor/supplier products and services, including to manage and satisfy related vendor/supplier contractual obligations.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Advertising and product promotion, including to contact you regarding products, services and topics that may be of interest to you.
• Engage in joint marketing initiatives.
• Comply with legal and regulatory obligations.
• To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps, services and advertisements for such purposes.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Authorized/legal representatives.
• Third parties with whom we have joint marketing and similar arrangements.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Payment processors, financial institutions and others as needed to complete transactions and for authentication, security and fraud prevention.
• Third parties who deliver our physical communications, such as postal services and couriers.
• Other third parties as necessary to complete transactions and provide our products/services.
• Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors and data analytics vendors.
• Third party network advertising partners.
• Third parties who assist with our information technology and security programs.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

Including bank account number, credit or debit card number, payment amounts, financial means or other financial information.

Sources of the category of personal information

• You (directly from consumer).
• Public records.
• Authorized/legal representatives.
• Payment processors and other financial institutions.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies and other third parties who verify the information you provide.

Purposes for collecting the category of personal information

• Issue invoices and collect payments.
• Fulfill payment obligations.
• Fulfil services that you have requested.
• Assess eligibility for certain services.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Comply with legal and regulatory obligations.
• To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Payment processors, financial institutions and others as needed to complete transactions and for authentication, security and fraud prevention.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

Wi-Fi SSID, User commands – voice commands and transcriptions, text commands, etc., User history – scheduled calendar events and attendees, in-app actions, device info, browser history, etc., User preferences – preferences around dining, seating, meeting, etc.

Sources of the category of personal information

• You (directly from consumer).
• Your mobile devices (automatically) when you visit or interact with our websites.
• Your mobile devices and other internet-connected devices and applications (automatically).

Purposes for collecting the category of personal information

• To inform you of updates to and new features of our apps that may be of interest to you.
• We may assess your interest in and the functionality of our app by logging and analyzing your use of it.
• To enable your use of our apps by utilizing your location data and voice recordings.
• To improve our app by capturing mobile aggregated interaction logs in production systems (anonymized, aggregate only).

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Organizations that support the products/mobile apps or services we provide to you.
• Anyone you give us permission to share it with.
• Official bodies to detect and prevent criminal activity, e.g., money laundering, theft, fraud, terrorism, cybercrime.

An individual’s professional information, for example business title, position, organization, chain of command, etc.

Sources of the category of personal information

• You (directly from consumer).
• Public records.
• Authorized/legal representatives.
• Consumer reporting agencies and other third parties who verify the information you provide.

Purposes for collecting the category of personal information

• Determine product/mobile app and service eligibility and coverage.
• Provide our products/mobile apps and services to you.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Advertising and product promotion, including to contact you regarding products, services and topics that may be of interest to you.
• Engage in joint marketing initiatives.
• Comply with legal and regulatory obligations.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfilment services in connection with our products/mobile apps and services.
• Third parties who deliver our communications, such as the postal service and couriers.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
• Third parties who provide marketing and data analytics services, such as social media platforms used to deliver our ads, website/email optimization providers, email marketing vendors and data analytics vendors.
• Third parties who assist with our information technology and security programs.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

An individual’s written signature, such as a signature on a contract or lease document

Sources of the category of personal information

• You (directly from consumer).
• Authorized/legal representatives.
• Payment processors and other financial institutions.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies and other third parties who verify the information you provide.

Purposes for collecting the category of personal information

• Issue invoices and collect payments.
• Fulfill payment obligations.
• Detect security incidents and other fraudulent activity.
• Monitor, investigate and enforce compliance with our policies, product/service terms and conditions and legal and regulatory requirements.
• Comply with legal and regulatory obligations.
• To identify you for any/all purposes identified above.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Payment processors, financial institutions and others as needed to complete transactions and for authentication, security and fraud prevention.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

We commit to maintaining appropriate security measures to protect personal information wherever it is located and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between JLL and any recipient organizations.

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

If you need to raise a concern about our handling of personal information, please contact us via our online form for privacy-related concerns or email us at PrivacyEnquiries@jll.com. If you are unhappy with how we deal with a complaint, you can contact your Data Protection Authority or the equivalent in your state or country if applicable.

You may also contact us regarding data privacy issues by writing to JLL, 30 Warwick Street, London, W1B 5NH UK – FAO: Global Head of Privacy.

For all enquiries not relating to your Personal Information please contact us.