Setting the standard for safe, compliant and sustainable workplaces with a framework of excellence

Maintaining healthy, safe, sustainable and compliant workplaces is top of mind for any CRE or facilities manager. Yet with so many factors to take into account, from buildings to people and multiple systems and assets, it requires an unwavering commitment to stringent standards.

That’s why ISO certifications such as ISO 9001, ISO 14001 and ISO 45001 are more than just numbers in a company letter head or website footer. They demonstrate a day-to-day commitment to client satisfaction and excellence, proven via a rigorous independent audit of processes.

The International Standards Organization (ISO) is the global organization responsible for developing and publishing these international standards. Organizations pursuing ISO certification typically complete the process in 3 to 9 months, with timelines varying significantly based on company size and operational complexity. The certification process demands substantial commitment, with companies investing an average of 150-300 internal labor hours in preparation. Beyond the lengthy timeline, organizations face a significant challenge: navigating more than 130 mandatory compliance requirements and over 260 specific expectations embedded within the standard. This comprehensive framework demands careful attention to detail and thorough implementation to achieve certification success.

At JLL, we constantly strive to surpass industry standards through our comprehensive, integrated platform and recently recertified our quality management system earning the globally recognized ISO 9001 designation. This validates the effectiveness of our system and our ability to meet complex client needs.

However, a commitment to quality is just one aspect of how we ensure customer satisfaction. ISO 9001 certification is part of our integrated management system approach to quality, health and safety, and environmental management. JLL also holds ISO 14001 (environmental) and ISO 45001 (health and safety) certifications.

Through our integrated health, safety, security, environmental and quality (HSSEQ) function , we establish processes and policies to guide our operations and delivery of services to clients globally.

JLL's HSSEQ approach is unique because of its holistic nature. Each pillar works together to foster a healthy, safe and sustainable culture across our global operations.

Our integrated operations benefit clients in many ways, including the following:

• Improved risk management
• Consistent service delivery
• Increased productivity and efficiency
•  Reduced costs
•  Improved satisfaction
• Greater trust and credibility
• Established culture of compliance
• Enhanced training and development