2X growth in operational flex stock over the next five years: JLL- Smartworks report

• With ~839,250 seats, operational flex stock reaches 53 mn sq ft across the top 7 cities

• Bengaluru leads with a ~39% share of overall flex stock, followed by Delhi NCR (~17%)

• Space taken up by enterprises (converted to per seat basis) in flex has risen by 3.2X during FY21 to FY23, to a record-high number; Bengaluru, Pune, and Delhi NCR are the biggest markets

• Pune witnesses maximum flex stock CAGR of 49% since 2018, followed by Hyderabad, Chennai, and Delhi NCR

• 10X growth in flex seats leased by startups between FY 21 – 23

Mumbai, 26 July 2023: Ascertaining the close integration of India’s flex sector into the commercial real estate sector, India’s Flex Space Market – The brightest star in the CRE galaxy, a JLL – Smartworks joint report predicts that India’s operational flex stock will reach 106 mn sq ft, doubling again over the next five years. The country’s operational flex stock has risen to 53 mn sq ft across the top seven cities, occupying around ~839,250 seats. This equates to an overall office stock penetration level of around 4.7%, making it among the fastest-growing flex markets globally.

Enterprises cutting across origin, scale, and industry segments are looking to integrate flex in their portfolios, from housing their flagship offices to high-end R&D teams and business functions. Notably, the space taken up by enterprises (converted to per seat basis) in flex has risen by 3.2X from FY21 to FY 23, to a record-high number. Further, the enterprise seat take-up recorded in FY 2023 is higher compared to the combined FY 2021 & FY 2022 numbers. Bengaluru, Pune, and Delhi NCR have been the three biggest markets during the past three financial years, combining for a ~ 60% share of all enterprise seats taken up during that period.

Pure-play managed space providers have been the drivers of the flex resurgence post-COVID, seeing their share grow by 3.4X over the same period. The managed space operators have seen their operational footprint grow by 10X to ~15 mn sq ft till March 2023 compared to 2018. However, hybrid players still hold the largest share, accounting for a substantial 44.2% of the operational flex stock.

Bengaluru leads the overall operational flex stock, accounting for a ~39% share on average since 2018, followed by Delhi NCR with an average share of ~17%. Over the same period, Hyderabad and Pune have displaced Mumbai in terms of the next highest flex stock across the top 7 cities. Pune has witnessed the maximum CAGR growth of 49% since 2018 followed by Hyderabad (40%), Chennai, and Delhi NCR. (30%)

Bengaluru, Pune, Delhi NCR and Mumbai lead large deal sizes > 500 seats with a combined 75-80% share from FY 21- 23. Enterprise deals with > 500 seats has the highest share amongst all deal size segments, pointing towards demand for bigger, managed solutions from large enterprises. While Delhi NCR and Chennai dominate the small deal size of < 100 seats with a combined share of 55-60% from FY 21-23.

Indian start-ups have leased more flex seats over FY 21 – FY 23 compared to any other sector except technology. Their share has risen to a high of 31% in FY 2023, the second highest for the last two financial years. The Indian start-up ecosystem is embracing flex as it offers them just the right amount of cost, location, and tenure flexibility while creating flagship, modern workplaces for their employees. Start-ups across diverse categories including manufacturing / industrial, BFSI, and consulting are now adopting flexible office formats to a greater extent.

The survey reveals that an overwhelming 90% of respondents prefer Flex in some form or the other. A sizeable 63% of all respondents want flex as an adjunct to their overall portfolio – keeping conventional spaces but adding more flexibility to their portfolio. The survey found that 1/4^th of all large enterprises do not mind moving to a fully flex portfolio, thus indicating how demand is evolving with a service-oriented space solution being highly preferred, Small enterprises, on the other hand, prefer moving to a fully flex portfolio given the need for agility and cost optimization.

Respondents who have an ‘office first approach’ indicate a willingness to have up to 25% of their existing portfolio in flex spaces. 27% of respondents who currently advocate a work-from-office-only approach, still want to work from conventional offices only, but 1/3rd of them are willing to move up to 25% of their portfolio into flex. Among those following a hybrid approach, around 39% are willing to move up to a quarter of their portfolio in flex spaces and they also show a higher degree of willingness to look at moving 100% of their portfolio into flex.

Note: ‘Office first’ is defined as the respondent set that follows a ‘hybrid’ or ‘work from office’ workplace strategy

JLL is India’s premier and largest professional services firm specializing in real estate. The Firm has grown from strength to strength in India for the past two decades. JLL India has an extensive presence across 10 major cities (Mumbai, Delhi NCR, Bengaluru, Pune, Chennai, Hyderabad, Kolkata, Ahmedabad, Kochi, and Coimbatore) and over 130 tier-II and III markets with a cumulative strength of over 12,500 professionals.

The Firm provides investors, developers, local corporates, and multinational companies with a comprehensive range of services. These include leasing, capital markets, research & advisory, transaction management, project development, facility management, and property & asset management. These services cover various asset classes such as commercial, industrial, warehouse, and logistics, data centers, residential, retail, hospitality, healthcare, senior living, and education. For further information, please visit jll.co.in