The future of facility management: Embracing AR and VR technologies

In the ever-evolving landscape of facility management, a significant shift is underway. The advent and implementation of new technologies have revolutionised processes, leading to more efficiency and productivity in the workplace. Augmented Reality (AR) and Virtual Reality (VR) are changing how we manage engineering intensive work environment, bridging the gap between experience and on-the-ground execution.

Traditionally, facility management has faced one persistent challenge - the disconnect between experienced Subject Matter Experts (SMEs) and the younger, less experienced workforce on the ground. This gap is particularly pronounced when it comes to maintenance, operations and troubleshooting of high-end engineering equipment where quick, informed decisions can make all the difference.

Enter AR and VR technologies.

These cutting-edge tools are not just buzzwords; they're transforming that way in which facility management is approached, especially in maintenance of the critical assets, trouble shooting and training. Before we delve into this further, let me explain what few of XR terminologies mean: -

AR for enhanced reality - Augmented Reality adds digital elements to a live view. Imagine a technician working on electrical equipment with real-time operating parameters displayed on their wearable device. Or consider the ability to annotate or draw on images in real-time, providing instant, visual guidance. That is Augmented Reality.

VR for immersive training - Virtual Reality offers complete immersion, shutting out the physical world. This technology is particularly valuable for training scenarios, allowing workers to practice complex procedures in a safe, simulated environment. It helps bring down the training cost.

MR: the best of both worlds - Mixed Reality (MR) combines AR and VR, offering unprecedented possibilities. Picture a hologram of an instructor appearing next to a trainee, guiding them through engine assembly, or a virtual image of a spare part helping a worker identify the exact item needed.

Some key features any AR/MR devices which are meant for use in  the world of facility management should have are:

• Wearable and compatible with PPE
• Hands-free operation
• Voice-activated controls
• Ruggedised for harsh environments
• Multi-application compatibility
• Wireless connectivity
• Communication capabilities using platforms like Teams, Zoom, Google meet etc.

Practical applications:

• Visual assist: Enables remote SMEs to guide on-site technicians through complex tasks, perfect for site due diligence, risk assessment, and root cause analysis.
• On-demand training: Facilitates real-time, hands-on training with remote mentors in actual scenarios.
• Digital workflow: Provides visual instructions and checklists, enhancing efficiency and safety in standard operating procedures.
• Shutdown maintenance: Offers real-time data for equipment operation, inspection, and maintenance.
• Thermal imaging: Integrated infrared cameras help identify hotspots in machinery and power distribution panels, significantly enhancing safety protocols. Currently this is being carried out as a diagnostic procedure on a pre-defined frequency. But the AR/VR devices can make it part of the routine technician rounds.

The adoption of AR and VR in facility management isn't just a futuristic concept – it's happening now. These technologies are enhancing safety, efficiency, and the overall quality of service delivery. As we move forward, the integration of AR and VR in facility management will become increasingly crucial. It's not just about keeping up with technology; it's about leveraging these tools to create smarter, safer, and more efficient work environments. The future of facility management is here, and it's augmented. Are you ready to embrace the change?