Occupant wellbeing and workplace safety ranks second on the FM priority list (tied with reliability and resilience), underscoring the critical role FM plays in creating high-performing workspaces with a human-centric perspective. JLL’s Workforce Preference Barometer 2025 shows a strong correlation (84%) between employees’ positive experience with workplace environments and their favorable view on office attendance policies; attesting to the impact of a well-managed workspace on employee engagement and satisfaction in the dynamic world of hybrid work. 

FM’s impact on workplace experience reaches further than employees, helping to create a positive experience for all visitors entering the space such as clients, business partners and investors. Beyond office buildings, FM affects a host of end-users such as shoppers, travelers, laboratory and factory workers, patients and healthcare providers. A truly successful FM operation supports not only buildings and assets, but also the safety and wellbeing of all space occupants, ultimately delivering business value.

Meanwhile, AI adoption is rapidly transforming CRE technology. According to JLL’s Global Real Estate Technology Survey, 92% of organizations have piloted AI tools in select CRE use cases or plan to start this year — up significantly from 61% in 2024 and under 5% in 2023. While AI adoption often begins with other CRE functions such as data standardization and portfolio optimization, it has shown meaningful advancement within FM. To deliver on the promise of AI:
 

• Prioritize AI investments in high-impact areas such as performance metrics tracking, predictive maintenance and work order management to deliver faster operational returns.
• Address integration complexities with legacy systems while establishing robust data quality standards and governance frameworks to ensure AI future readiness and deployment success.