Company information and reporting
Reports and policies relating to environmental, social and ethical governance at JLL.
A sustainability leader
35%
Reduction in scope 1 and 2 emissions across JLL offices since 2018
60%
JLL offices awarded sustainability certifications, tracking to 100% by 2030
37%
Electricity across JLL’s global portfolio supplied by or sourced from renewables
Explore our publications
Sustainability
Sustainability program fact sheet
Learn about the progress we’re making to achieve our commitments and the areas where we are exceeding our goals.
Discover how JLL is transitioning to net-zero, and how our actions help shape the future of real estate for a better world.
Read the Taskforce on Climate-Related Financial Disclosures report, a quantitative assessment of the climate opportunities and risks to our business.
Supplementary sustainability disclosures
WEF core and expanded stakeholder capitalism metrics and SDG alignment.
JLL’s sustainability reporting references the Global Reporting Initiative’s GRI Standards.
UK Sustainability Highlights Report
Together with our clients and partners, we are committed to embedding sustainability in everything we do, working to shape the future of real estate for a better world.
Globally, JLL is committed to achieving Net Zero emissions across our whole value chain by 2040, find out how we plan to get there.
Our purpose is to shape the future of real estate for a better world. We realise this vision through our sustainability programme.
Ethics and compliance
Our Code of Ethics contains the rules for conducting business that everyone representing the firm must understand and follow.
Our Ethics Everywhere program is focused on empowering people to make ethical decisions every day.
We provide a network of thousands of qualified service providers, suppliers and contractors for the benefit of our clients.
Our commitment to the Modern Slavery Act extends across all of our operations.
At JLL, inclusion and belonging are at the heart of what we do, driving us to shape the future of real estate for a better world.
Our approach to tax strategy for the UK, as required by Finance Act 2016.
Real Living Wage Accreditation
We have been certified with the Living Wage Employer Mark, and the foundations has also accredited our Integrated Facilities Management and Property & Asset Management businesses with Living Wage Recognised Service Provider status.
JLL has established a business management system, documented and maintained in accordance with the requirements of the International Standard of Quality Management Systems.
Diversity & Inclusion Statement
We're committed to building a culture where differences are valued and everyone is empowered to thrive, find out more about our culture and employee experience.
In this year’s annual report, find out how we are helping our clients achieve their ambitions.
Download JLL's latest Proxy Statement from the 2024 Annual Meeting of our Shareholders.
Complaints and regulators
We have a Complaints Handling Procedure, as required by the RICS. In the event you would like to make a formal complaint, please first do so to the Director leading the instruction. If you do not feel that is appropriate please contact complaintsuk@jll.com, which is monitored by the Legal & Compliance department. We are also a member of The Property Ombudsman service which provides an alternative dispute resolution service for consumers.
Regulators
We are regulated by the Royal Institution of Chartered Surveyors (RICS) and follow the rules, codes, and guidance in the RICS Rules of Conduct For Firms. JLL's Corporate Finance business is regulated by the Financial Conduct Authority.
At JLL we take our responsibilities for managing our clients’ money seriously and want to give our clients assurance that their funds are protected and safe. This document outlines the key principles and procedures we operate for the handling of client money.
Our global sustainability program
Inclusive places for thriving communities
We provide fair and inclusive places that support equal opportunities and thriving communities.
Climate action for sustainable real estate
We support action that accelerates the transition to net zero, enhances performance and mitigates risks.
Healthy spaces for all people
We create safe and healthy spaces that promote productivity, well-being and sustainability.
Explore our corporate policies and programs
This policy describes our policy and practices to delivering a positive impact on the environment.
Global Sourcing & Procurement Policy
This policy sets out how we expect suppliers to contribute to our sustainability objectives.
We strive to promote safe and healthy workplaces, and to continually improve our health and safety culture.
JLL will not tolerate human rights violations of any kind. This policy sets out JLL’s Human Rights Commitment.
Whistleblower and Non-Retaliation Policy
This policy sets out global standards for reporting and investigating reports, and ensures effective protection from retaliation.
Anti-corruption compliance program
This document sets out JLL’s anti-corruption compliance program, applicable to all of our businesses, wherever we do business.
Our clients rely on us to keep their own real estate functioning properly.
View our plan for recovery of the firm’s computing environment in the event of a significant incident.
View previous years' global sustainability reports and see the progress we've made.
