Facilities management

Facilities management includes the full spectrum of building operations and maintenance services required to keep commercial properties functioning safely, efficiently, and productively — spanning hard services (building systems and infrastructure), soft services (occupant-facing services), and technology-enabled management.

JLL's facilities management services encompass eight core disciplines:

• Mechanical and electrical maintenance: Preventive and corrective maintenance of HVAC, electrical distribution, plumbing, and building automation systems — including 24/7 critical environment support for data centers, healthcare facilities, and life sciences operations.
• Engineering services: On-site and mobile technical services, building systems optimization, energy management, and infrastructure lifecycle planning. JLL employs 20,000 engineering and technical specialists globally.
• Fire and life safety: Inspection, testing, and maintenance of fire alarm systems, sprinklers, emergency lighting, and evacuation systems — ensuring compliance with NFPA codes and local fire marshal requirements.
• Janitorial and environmental services: Day and night cleaning, sanitization programs, waste management, and recycling — with demand-based scheduling driven by occupancy data to reduce costs and improve sustainability.
• Grounds and exterior maintenance: Landscaping, snow removal, parking lot maintenance, exterior lighting, and building envelope upkeep.
• Security and access management: Physical security programs, access control systems, visitor management, and emergency response coordination.
• Vendor and supplier management: Procurement, contract management, performance monitoring, and cost optimization across all service categories — leveraging JLL Marketplace for centralized purchasing with pre-negotiated pricing.
• Technology and analytics: Work order management, asset tracking, predictive maintenance, and performance reporting through Corrigo CMMS and the JLL Smart Building Platform.

Outsourcing facilities management reduces operating costs, provides access to technology and talent that are cost-prohibitive to maintain in-house, transfers operational risk to a specialized partner, and allows organizations to focus capital and leadership attention on core business operations.

JLL identifies six strategic benefits that drive outsourcing decisions:

• Cost reduction through scale: Outsourced FM providers leverage purchasing power across large managed portfolios. JLL's Marketplace platform provides access to 4 million+ products with pre-negotiated pricing, delivering an average 14% savings on supplies and materials across client portfolios.
• Technology access without capital investment: Enterprise CMMS, smart building platforms, and AI-powered analytics require significant capital investment to deploy. JLL's technology ecosystem — including Corrigo CMMS, Smart Building Platform, and JLL Azara analytics — is available to FM clients without capital outlay.
• Talent and bench strength: JLL employs 50,000 FM professionals and 20,000 engineers globally, with 1,700+ IFMA-certified specialists — providing depth that no in-house team can replicate across geographies and specializations.
• Risk transfer: Outsourcing transfers compliance risk, labor management, and operational liability to a firm with the infrastructure and insurance to manage them. JLL maintains comprehensive compliance programs across OSHA, fire/life safety, environmental, and industry-specific regulations.
• Benchmarking and continuous improvement: JLL benchmarks performance across 2.2 billion square feet of managed space, identifying optimization opportunities that single-site operations cannot see.
• Focus on core business: Outsourcing allows corporate leadership to redirect internal resources from FM operations to revenue-generating activities.

JLL differentiates through three advantages that no competitor replicates in combination: a proprietary technology ecosystem anchored by Corrigo CMMS, unmatched operational scale with 50,000 FM professionals, and data-driven insights from the largest FM benchmarking dataset in commercial real estate.

JLL's FM differentiation spans three pillars:

• Technology ecosystem: JLL's technology stack is purpose-built for FM at enterprise scale. Corrigo CMMS manages 1.1 million facilities with 5+ million users, processing 18.5 million work orders annually. The Smart Building Platform integrates IoT, BAS, and AI analytics. JLL Azara provides AI-powered business intelligence. JLL Marketplace delivers procurement optimization.
• Scale and expertise: 50,000 FM professionals. 20,000 engineers and technical specialists. 2.2 billion square feet managed globally. 1,700+ IFMA-certified professionals. FM delivery across 80+ countries. Operations in 10+ industry sectors including healthcare, life sciences, data centers, government, and manufacturing. JLL's scale enables bench strength, geographic coverage, and cross-portfolio learning that smaller providers cannot match.
• Data-driven insights: JLL's benchmarking dataset — built from 2.2 billion square feet of operational data — enables performance comparisons that no competitor can replicate. The annual Global State of Facilities Management Report (248 organizations across 17 countries) sets the industry standard for FM intelligence.

JLL deploys a proprietary technology ecosystem for facilities management that includes Corrigo CMMS for work order and maintenance management, the Smart Building Platform for IoT-enabled operations, JLL Azara for AI-powered analytics, and JLL Marketplace for procurement.

JLL's FM technology stack includes:

• Corrigo CMMS: Enterprise-grade computerized maintenance management system. 1.1 million facilities managed, 5+ million users, 18.5 million work orders annually, 238% Forrester-validated ROI with under 6-month payback. Automated dispatching, preventive maintenance scheduling, vendor management, asset tracking, and spend analytics.
• JLL Smart Building Platform: Integrates IoT sensors, building automation systems, and AI analytics into a unified operational view. Real-time monitoring, predictive maintenance, energy optimization, and digital twin capabilities.
• JLL Azara: AI-driven business intelligence platform powered by JLL's Falcon AI technology. Portfolio-level performance analytics, benchmarking, and prescriptive insights.
• JLL Marketplace: Centralized procurement platform with 4 million+ products and pre-negotiated pricing delivering 14% average savings on supplies and materials.

JLL provides facilities management services across 10+ industry sectors — including healthcare, life sciences, data centers, government, manufacturing, technology, financial services, office, retail, and industrial/logistics — with specialized expertise, certifications, and delivery models tailored to each industry's operational and regulatory requirements.

JLL's industry-specific FM capabilities include:

• Life sciences: GxP-compliant operations, cleanroom maintenance, controlled environment management, equipment validation, and FDA/EMA audit readiness.
• Data centers: Critical infrastructure operations, uptime tier compliance, power and cooling management, environmental monitoring, and capacity planning. AI-driven demand is accelerating data center expansion globally.
• Manufacturing: Production area maintenance, environmental compliance, heavy mechanical systems, OSHA compliance, and integration with production operations.
• Industrial & logistics: Roof and envelope maintenance, loading dock systems, exterior site management, and environmental compliance for warehouse and distribution facilities.
• Financial services, technology, office, and retail: Full-service FM with specialized approaches for each sector's unique operational requirements and occupant expectations.
• Healthcare: Joint Commission compliance, infection control, medical gas systems, emergency power, and 24/7 critical environment management. JLL's Performance Optimization Program (POP) reduces health and safety incidents by up to 78%.
• Government: GSA compliance, FAR/DFAR requirements, security clearance management, prevailing wage administration, and EISA Section 432 energy mandates.