2. Invest in FM technology
In critical environment maintenance, even a simple mistake can lead to costly downtime—and most errors are human-made. That’s why forward-looking data centers are investing in FM tools that help remove the human element. Today’s advanced FM software minimizes human error by automating data center operations and centralizing and standardizing information.
For example, a data center FM operations platform like MCIM—a leading solution for mission-critical FM operations—consolidates data and documentation into a single system. Corrigo, another popular platform, is a robust computerized maintenance management system (CMMS) that helps the FM team maximize personnel productivity while improving accuracy and reliability, and generating savings.
For example, the data might indicate that one of your data centers uses far more energy than others. Using data and analytics, your engineers can explore the issue and take targeted action to reduce energy waste rather than reactionary steps that could create additional problems.
5. Train staff annually with a standard operating procedures (SOP) playbook
A well-managed data center has the right processes in place, with periodic staff training to keep the FM team’s skills up to date. Your FM teams must understand the ripple effect of different actions and the best practices that ultimately improve uptime and TCO.
A related best practice is to have a written playbook of standard operating procedures (SOPs) and best practices, encompassing risk management, operations, training, role assignments and chain of command for your data center(s). Proper training by the playbook ensures that everyone knows the rules of the road and is equipped to help prevent catastrophic errors that can lead to millions in lost revenue.
Consider the building engineers above, with two different ways of making a particular repair. With training based on a playbook, both engineers would follow a safe and efficient SOP for the repair.
In critical data center environments, resilient, 100% uptime is a necessity. By incorporating FM best practices, you can boost the reliability of your digital infrastructure while lowering TCO—making your data center more competitive in the market.
To learn more about JLL’s data center facilities management, click here.