The first step was inviting a variety of stakeholders to define the overall vision for the workplace experience. JLL’s consultants led multiple all-day planning sessions with key stakeholders to define the overall vision. This collaborative process ensured alignment between the client's goals and our expertise in workplace strategy.

“We believe that we are here to provide the services and spaces that allow our employees and our company to thrive,” says the client’s real estate and workplace services lead. “We talked about the users and the users’ experience. It's really about the people and the interactions that set the experience. And so for me, that was really important.”

As a flagship sales office, the sales leaders provided crucial input. “They asked us what the dream office would be if you were to host clients,” said one sales representative. “And they asked us all kind of experiential design questions to incorporate into this building.” 

With that feedback top-of-mind, we cleared their workplace cache and started envisioning a new workplace: melding people strategy with experience management, change leadership and technology advisory. This business transformation called for a new Target Operating Model (TOM) to connect corporate strategy to operations - determining how a company can be best organized to more efficiently and effectively deliver and execute on its strategy. ​

For the workspace itself, the team advised using different types of spaces throughout the office instead of assigned desks, as well as zoning areas where most people work, quiet spots where they can concentrate, and lively common areas for collaboration and socializing. This design gives employees the freedom to choose where they work based on what they're doing that day or how they're feeling. To help employees understand how to use the wide range of new space types, we developed a workplace guide. Since the spaces and the guide were rolled out, data shows that the alternative seating options are more popular than the standard desk among employees.

A key part of any modern workplace is good technology. We had an important challenge: creating easy-to-use technology for a leading tech company. Working together with our client, we added helpful technology throughout their office that makes daily life better. For example, we set up systems that make checking in visitors simple and interactive maps that help people find their way around the building. These improvements support everyone's daily work while keeping up the company's innovative reputation.