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Guide

18 July 2023

The cost of e-commerce

Pureplay pain, but physical retail profits as customers return to the store

Ecommerce

Location strategy

Retail

Manufacturing

Authors

JH

Jonathan Heptonstall

Head of UK Retail Investment

CB

Colin Burnet

Company	Return via post	Return in-store	Comments
Inditex	Varies, often €1.95	No fee	+30 countries
H&M	Varies, no fee to $5.99	No fee	Varies by country
Next	Varies, £2.50 to €6.00	No fee	Varies by country
Uniqlo	Varies, €2.50 to $7.00	No fee	Varies by country
MediaMarkt	Typically, no fee	No fee	All markets it trades in
Primark	n.a.	No fee	No postal exchange
IKEA	Varies, often €4.99	No fee	Varies by country

Company	Return via post	Return in-store	Comments
ASOS	No fee	n.a.	All markets it trades in
Zalando	No fee	n.a.	All markets it trades in
OTTO	No fee	n.a.	Exceptions apply
Coolblue	No fee	No fee	Also has stores
AO World	£24.99 to £49.99	n.a.	UK only, varies by size
Emma	No fee	n.a.	All markets it trades in
Amazon	Varies	n.a.	Varies by country