A not-for-profit health system in the Philadelphia area is a trusted provider of high-quality health care services, frequently recognized for its patient care, clinical education and medical research excellence.

To reduce costs and risks, and improve the patient and caregiver experience, the organization wanted to centralize facilities management (FM) across its five hospitals. Since each hospital was accustomed to having its own facilities team reporting directly to hospital leadership, “systemizing” FM would inevitably entail a cultural and operational paradigm shift for the organization.

Recognizing the challenge, the health system partnered with JLL to create an integrated facility management (IFM) collaboration charged with managing close to 3 million square feet of space spanning five hospitals.

JLL achieved significant savings while supporting our mission and our commitment to providing a superior experience for our patients and employees. I’m looking forward to seeing what we can accomplish together in the years to come.

- SVP, Facilities, Design and Real Estate for a not-for-profit health system in the Northeastern U.S.

After nearly seven years of partnership, the health system has gained new efficiency—and reduced regulatory “red flags”—through “systemness” and standardization. A multifaceted sustainability program is enhancing public health in its communities and led to $709,000 in energy cost avoidance in 2018 alone. Building on the success of its work, the IFM team has assumed management of an additional 250,000 square feet of space on one campus and in 2023, will manage approximately 250,000 additional square feet on another campus.

Most noteworthy, the quality of the patient environment has become an item on patient satisfaction surveys, and the occurrences of patient rooms out of service due to maintenance issues have been reduced. IFM is good medicine for the business and is translating into excellent patient experience too.