Some firms were early adopters of flexible activity-based models, but COVID-19 fundamentally changed the way people work. Collaborating with both in-person and remote colleagues throughout the day is one of the biggest challenges. To support these seamless transitions to different types of work, we’re creating more dynamic spaces and using technology to support hybrid video meetings.

Levels of comfort and acoustics have also increased in importance. We’re all more sensitive to noise after working at home – so we’re introducing more soundproof booths or pods for calls or focused work.