Brinker International partnered with JLL to revolutionize maintenance operations and achieve remarkable cost savings across their 1,200+ restaurant locations through an innovative digital solution.
Client story
Brinker’s $2.25M success with JLL Corrigo Self-Help
Categories:
$2,250,000
in maintenance cost avoidance since implementation
41-47%
reduction in monthly maintenance expenses per location
15,008
issues resolved without technician dispatch
The Challenge
Previously, Brinker workers routinely created work orders for minor issues—simple resets, clogs, and power disruptions—that could be resolved on-site. This reactive approach wasted resources and diverted technicians from critical tasks.
Intelligent Troubleshooting at your Fingertips
JLL’s Corrigo Self-Help empowers frontline workers with interactive, equipment-specific guidance at the point of issue reporting. The platform integrates seamlessly into existing workflows, providing step-by-step troubleshooting that escalates to technicians only when necessary. Comprehensive analytics track resolution rates and savings across the enterprise.
The solution delivered consistent results:
2023: 5,771 successful resolutions delivering $865,650 in savings
2024: 6,348 avoided service calls generating $952,200 in savings
2025 (through Q2): 2,889 issues resolved yielding $433,350 in savings
“ Corrigo Self-Help has transformed how we approach maintenance across our locations. What used to be an automatic call for service is now an opportunity for our team to solve problems independently. The savings have been substantial, but the operational improvements have been equally valuable.”
Jason Noorian VP of Facilities Management
By fundamentally reimagining the maintenance workflow, JLL’s Corrigo Self-Help delivers multifaceted benefits: maximized technician resources, faster resolution times, extended equipment life, all while providing substantial cost savings that continue to grow year after year.