For companies looking to gain a competitive edge and focus more on strategic goals, outsourcing has emerged as a compelling solution as it increases productivity and efficiency, reduces cost, as well as leads to savings in time on day-to-day operations.

With an enabling business environment, government support, availability of a rich pool of skilled talent, and digital resonance, Egypt has positioned itself as a prime outsourcing destination, ranking 23th out of 78 outsourcing markets globally, according to Kearney’s Global Services Location Index 2023.

The Egyptian government has come to play a crucial role in fostering the growth of the outsourcing industry. Recognising its potential, the government has actively supported the development of the Information and Communications Technology (ICT) sector, which serves as a catalyst for attracting investors to choose Egypt as their outsourcing destination and business service hub. The ICT sector has experienced significant growth, with a nearly 17% increase during the fiscal year of 2021/2022, making it the fastest-growing sector in the country.

The launch of the "Digital Egypt Strategy for the Offshoring Industry 2022-2026," a comprehensive five-year plan, has further bolstered this sector. Aimed at tripling export revenue generated from offshoring services, the innovative strategy also aims to create approximately 215,000 job opportunities in the field. Having welcomed 29 global firms into Egypt last year, the government aims to generate additional jobs in sectors such as Business Process Outsourcing (BPO), IT services, and engineering, with a combined annual export value of USD 1 billion. These initiatives, coupled with financial incentives and tax reductions, have contributed to Egypt's attractiveness as an outsourcing destination.