• Corporate Real Estate (CRE) is at the dawn of an AI transformation. The number of companies running CRE AI pilots has exploded from 5% to 92% in just three years, but we are still in the early experimentation phase, with most organizations learning what works before scaling to full implementation.
• Strategic priorities drive AI pilot selection. Facing budget pressure, CRE teams are focusing their resources on high-impact areas like portfolio optimization, energy management and data-related workflows that align with C-suite business priorities, rather than pursuing ‘low-hanging fruit’ applications.
• Companies lagging in technology adoption face a widening gap in AI success. Despite unprecedented enthusiasm, many companies lack a systematic approach to AI implementation, widening the competitive gap between organizations who already have a successful tech program and those who are lagging.
   

Throughout 2025, Corporate Real Estate (CRE) professionals are awash with AI speculations—from bold predictions about transformation to skeptical warnings about overhype. Amid all the noise, decision-makers need to separate fact from fiction and have clarity on the true pace and payoffs of AI adoption in CRE. 

Based on insights from JLL's 2025 Global Real Estate Technology Survey (1,000+ senior CRE decision-makers in major industries across 16 markets), this analysis cuts through the hype to reveal where meaningful value is emerging, what separates successful AI implementations from expensive experiments and how the companies getting it right today are preparing themselves for waves of change we can't yet fully predict.

This isn't just a story about technology maturity – it's about strategic choices, organizational capabilities and systematic approaches that separate the 5% achieving real results from the 95% still searching for their breakthrough.

This urgency is reshaping technology budgets. Real estate tech spending has been reorganized around AI initiatives, with the top 5 budget priorities all relating to implementing AI or preparing for its impact through upgraded cybersecurity and digital infrastructure.

However, this budget prioritization reveals as much about the challenges as the opportunities. The rush to invest in AI has notably outpaced strategic planning—comprehensive AI strategies for CRE remain absent in most organizations. 

While some companies proactively embrace the technology based on genuine conviction, a considerable portion of CRE teams implement AI not by choice, but by C-suite mandate viewing AI adoption as competitive necessity.

This strategic gap translates directly into execution challenges. While 92% are piloting AI, only 5% report having achieved most program goals. Though implementation is widespread, most initiatives remain experimental with limited scaling.

This raises a critical question: if achieving AI goals is challenging, how are we deciding where to focus limited resources?

Our research identified around 27 AI use cases across every aspect of the CRE value chain, from which occupiers are pursuing an average of five pilot projects simultaneously. 

Conventional wisdom suggests organizations should start with simple, low-risk applications—the 

so-called ‘low-hanging fruit’. Lease abstraction, for example, is widely considered an ideal GenAI application due to its document-heavy nature and limited embeddedness with other workflows.

Yet our research reveals a different approach emerging in CRE: despite facing limited resources and uncertain outcomes, CRE teams are prioritizing high-impact areas that directly address their most pressing business challenges. 

Three areas emerge as top priorities for AI pilot selection:

2. Portfolio optimization

Amid ongoing market challenges, CRE portfolios are challenged to be agile, fluid and liquid as a key component in reducing operational costs, making portfolio optimization the most important baseline expectation for business leaders over the next three years. Space planning and location strategy are shifting from a once-a-decade ordeal to a quarterly requirement – and for very large occupiers, a continuous assessment to right-size their footprint and manage costs. The breadth of data involved in these processes means that AI can bring significant efficiencies, and many CRE leaders are piloting its use in portfolio analysis, optimization strategy and capital planning. 

3. Energy management

93% of occupiers agree that sustainability, energy efficiency and decarbonization remain key drivers for technology adoption, with many increasingly turning to AI to accelerate progress. Energy management has been proven critical to both environmental compliance and cost-reduction measures. Current initiatives focus on use cases that can deliver long-term resilience for organizations, including AI for energy tracking and analytics, decarbonization roadmap planning and automated HVAC control. Unlike data workflows or portfolio optimization, energy management offers more immediate, measurable returns on AI investment. It is often considered as one of the most mature categories of AI use.

The promise of technological leapfrogging—where organizations skip intermediate steps to adopt cutting-edge solutions—has long captivated business leaders facing technology gaps. In theory, AI offers the ultimate leapfrogging opportunity: companies with outdated systems could bypass incremental upgrades and jump directly to AI-powered solutions. 

However, our research exposes a sobering reality. Rather than leveling the playing field, AI adoption is widening the gap between technology leaders and laggards, with companies that already run successful technology programs pulling further ahead in AI outcomes.

Companies that already have a successful CRE tech program display a much more systematic approach to integrating new tools. They define roadmaps with clear success metrics, change management and processes for stakeholder engagement – particularly securing sponsorship from at least one C-suite leader. 

2. Invest in AI talent and resources, internally and externally

Despite facing similar budget pressures, leading companies are better resourced in terms of AI skills and capabilities - and the greater the priority on nurturing innovation, the greater the return. Currently, only 33% of the workforce feel adequately trained on AI. Regarding sourcing AI capabilities, 70% of occupiers use multiple sourcing strategies: internal GenAI training, custom tool development, hiring AI talent and external partnerships with tech companies and service firms.

3. Strengthen data and cybersecurity systems

AI innovation must be supported by robust digital infrastructure that protects data and corporate systems. Retiring or upgrading legacy tech systems in CRE is an imminent challenge for CRE leaders to undertake without disrupting business functions or losing data. Such legacy systems represent key barriers to AI adoption, with 81% of companies reporting at least three existing systems that aren’t generating the expected results and 88% allocating budget to upgrade legacy technologies.

4. Align AI rollouts with corporate decision-making cycles

Technology adoption requires multi-level stakeholder buy-in and change management. Our survey respondents highlighted that the best time to adopt or change a technology system would be during other major changes to the business, such as an IT system overhaul, leadership restructuring, response to new regulatory requirements and/or during capital planning cycles. CRE professionals who align AI rollouts with planned organizational changes are best placed to secure resources and engage the workforce. 

Some take comfort in seeing AI pilots fail, dismissing meaningful actions by claiming the technology isn't mature enough. But there's no going back—AI transformation will only deepen from here.