Designing and curating these integrated experiences has become a core focus for both developers and occupiers.

"It not only enhances employee experience but also attracts talent, revitalizes urban centers, and boosts workplace attendance,” says Choudhari.

Employees, especially the younger generations, are demanding higher-quality experiences blending human-centric design with spaces fostering community and connection. Over 80% of millennials and Gen Zs surveyed by JLL believe cities must offer new experiences to remain relevant.
 

This necessitates a shift in how developers and occupiers approach future design for mixed-use developments, with the “street-to-seat” experience as a key consideration.

People-centric design will be at the core, Choudhari says. “Thoughtfully combining people experience data and user journey mapping, while integrating spatial design, branding, and technology, will improve experiences at all touchpoints.”

For occupiers, even with limited control over surrounding amenities, focusing on enhancing the employee experience within their offices, such as in arrival spaces and meeting rooms, is crucial.

Global professional services firm MMC, for instance, incorporated design elements in their Kuala Lumpur office that reflect local cultural references, creating a unique sense of identity upon entry. Similarly, in Paris, the refurbishment of a historic post office by French coworking provider Startway-Multiburo maximized ceiling heights and natural lighting, enhancing spatial quality throughout the coworking and reception spaces.

Furthermore, spaces that facilitate social activities will also become central, given that socializing is the top reason employers and employees return to the office, according to JLL.

“Creating spaces that nurture community, collaboration, belonging, and connection can significantly boost employee satisfaction and productivity,” says Choudhari.