We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out how we collect personal information, what we do with the personal information we hold, how we protect it and it explains your privacy rights (if applicable). Our approach to the management and usage of personal information is outlined in our Privacy Commitment.

When we collect personal information, we are open about how we do this and how we will use it.

The categories of personal information below outline what we may collect; how and why we might collect it; and the third parties that we might share it with. Please click on the '+' icon to view the content.

Depending on the nature of your relationship with JLL (or our subsidiaries and affiliates) and the products/mobile apps or services you use, we may not collect all the personal information listed below.

Including bank account number, credit or debit card number, payment amounts, financial means or other financial information.

Sources of the category of personal information

• You (directly from consumer).
• Public records.
• Authorized/legal representatives.
• Payment processors and other financial institutions.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies and other third parties who verify the information you provide.

Purposes for collecting the category of personal information

• Issue invoices and collect payments.
• Fulfill payment obligations.
• Fulfil services that you have requested.
• Assess eligibility for certain services.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Comply with legal and regulatory obligations.
• To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Payment processors, financial institutions and others as needed to complete transactions and for authentication, security and fraud prevention.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

Wi-Fi SSID, User commands – voice commands and transcriptions, text commands, etc., User history – scheduled calendar events and attendees, in-app actions, device info, browser history, etc., User preferences – preferences around dining, seating, meeting, etc.

Sources of the category of personal information

• You (directly from consumer).
• Your mobile devices (automatically) when you visit or interact with our websites.
• Your mobile devices and other internet-connected devices and applications (automatically).

Purposes for collecting the category of personal information

• To inform you of updates to and new features of our apps that may be of interest to you.
• We may assess your interest in and the functionality of our app by logging and analyzing your use of it.
• To enable your use of our apps by utilizing your location data and voice recordings.
• To improve our app by capturing mobile aggregated interaction logs in production systems (anonymized, aggregate only).

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group that help us deliver our services.
• Organizations that support the products/mobile apps or services we provide to you.
• Anyone you give us permission to share it with.
• Official bodies to detect and prevent criminal activity, e.g., money laundering, theft, fraud, terrorism, cybercrime.

Consumption data or family members

Sources of the category of personal information

• You (directly from consumer).
• Public records.
• Authorized/legal representatives.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies and other third parties who verify the information you provide.
• We draw inferences from the information we collect from and about you, such as your preferences.

Purposes for collecting the category of personal information

• Determine product/mobile app and service eligibility and coverage.
• Provide our products/mobile apps and services to you.
• Administer, manage, analyze and improve our products/mobile apps and services.
• Issue invoices and collect payments.
• Communicate with you regarding our products and services.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Advertising and product promotion, including to contact you regarding products, services and topics that may be of interest to you.
• Administer, provide access to, monitor and secure our information technology systems, websites, applications, databases and devices.
• Provide access to, monitor and secure our facilities, equipment and other property.
• Detect security incidents and other fraudulent activity.
• Monitor, investigate and enforce compliance with our policies, product/service terms and conditions and legal and regulatory requirements.
• Comply with legal and regulatory obligations.
• To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Payment processors, financial institutions and others as needed to complete transactions and for authentication, security and fraud prevention.
• Third parties who deliver our communications, such as the postal service and couriers.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
• Third parties who assist with our information technology and security programs.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

Audio, electronic, visual, such as customer service call recordings, voice commands, photographs, recordings from CCTV cameras

Sources of the category of personal information

• When you contact or visit us (automatically), such as when we record calls to our call center or use CCTV cameras.

Purposes for collecting the category of personal information

• Administer, manage, analyze and improve our products/mobile apps and services.
• Analyze and better understand your needs, preferences and interests.
• Conduct internal business analysis and market research.
• Administer, provide access to, monitor and secure our information technology systems, websites, applications, databases and devices.
• Provide access to, monitor and secure our facilities, equipment and other property.
• Detect security incidents and other fraudulent activity.
• Monitor, investigate and enforce compliance with our policies, product/service terms and conditions and legal and regulatory requirements.
• Comply with legal and regulatory obligations.
• To identify you and your device(s) for any/all purposes identified above, including to monitor your use of and interactions with products/mobile apps and services for such purposes.

Third parties with whom we share the category of personal information for a business or commercial purpose

• JLL employees who require it to perform their jobs.
• Other entities of the JLL group help us deliver our services.
• Authorized/legal representatives.
• Third parties who provide product fulfillment services in connection with our products/mobile apps and services.
• Other third parties as necessary to complete transactions and provide our products/mobile apps and services.
• Third parties who assist with our information technology and security programs.
• Third parties who assist with fraud prevention, detection and mitigation.
• Consumer reporting agencies.
• Our lawyers, auditors and consultants.
• Legal and regulatory bodies and other third parties as required by law.

We might transfer and store the information we collect from you outside the country of origin. It may be processed by staff or our suppliers outside the country of origin. When we do this, we aim to make sure the information is secure and properly protected. We do this by means of relying on adequacy decisions or putting in place appropriate safeguards (e.g. Standard Contractual Clauses).

We commit to maintaining appropriate security measures to protect personal information wherever it is located and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between JLL and any recipient organizations.