The research uncovers five key insights transforming retail design:

• New experience imperative: Consumers now prioritize efficiency over traditional "experiential" retail

• Enduring impact of human soul: Despite digital advancement, human connection remains the third most important dimension

• The relevancy advantage: Customization drives competitive advantage in high-touch sectors

• A formula for access: Accessibility now encompasses both radical inclusivity and exclusive experiences

• Quiet power of purpose: Brand values matter, but physical stores aren't the primary channel for meaningful messaging

Download the report for further insights
 

• Explore data from our 15-country consumer survey​
• Understand how priorities differ across generations, regions, and retail sectors
• Discover actionable strategies for optimizing your brand's physical experiences