These challenges can be addressed through a digital transformation journey to integrate building systems, digitize assets and documentation, automate processes, aggregate data, improve data quality and analytics, and continually inform and optimize strategies. With this digital framework in place, organizations can leverage innovative technology and advanced data sets to train data models, deriving the required insights to intelligently manage their facilities.

Organizations have a lot to balance—they’re managing a hybrid work style, tracking return-to-office efforts, accounting for changing regulations, driving progress toward decarbonization goals, facing extreme weather events, and managing costs, all while providing a safe, comfortable, and healthy environment to attract, retain, and maximize the productivity of their employees. They’re looking for a way to manage their workspaces that adapts to the needs of their workforce and aligns to the success, goals, and objectives of their company.

Our dynamic approach provides a responsive and proactive way to manage facilities and their assets by supplementing traditional data sets with real-time data to monitor, optimize, and action operations and continually inform strategy throughout the commercial real estate lifecycle.

JLL’s Smart Building Platform (SBP) brings together disparate data sources by integrating and aggregating data from IoT sensors, technology, and building systems. This synthesized data from traditional data sets and new real-time data sets—like asset health and condition, indoor environmental conditions, climate-related factors, and occupancy/utilization—allows JLL’s Intelligent Operations Center (IOC), our centralized team of FM experts, to continuously monitor, optimize, and efficiently action operations:

• Autonomously – Through a rules-based engine and pre-determined if/then logic through the Smart Building Platform.

• Remotely – The IOC addresses issues across geographically dispersed portfolios from an off-site location.

• In-person – A work order can be auto-generated from the SBP rules engine or manually generated by the IOC and dispatched to an on-site technician.

Over time, as data accumulates and patterns and trends begin to emerge, subject matter experts analyze the building’s performance, forecast potential impact, develop strategies, and enact changes to optimize building operations to achieve organizational goals and initiatives. This continuous, self-informing strategy allows for improved decision-making throughout the real estate lifecycle. From maintenance strategies to capital planning and asset renewal to resource allocation, occupancy planning, and sustainability and portfolio strategies, this insights-led, expert-applied approach helps organizations achieve today’s goals faster and identify future needs before they become future problems.

This dynamic approach isn’t for all buildings or assets within your portfolio. It’s best suited for those considered critical for business continuity and when the use cases and investment are justified.

Think of a doctor’s treatment plan for two patients, one with Type 1 diabetes, the other with Type 2. Type 2 can often be managed with diet, exercise, and, if needed, frequency-based glucose monitoring via finger pricks. That applies to Type 1 as well, but those patients often need a more rigorous treatment plan, including continuous glucose monitoring, insulin injections or an insulin pump for managing blood sugar levels. The goal is to improve the quality of life of the patient with the best health management strategy.

The same approach could be used to manage buildings. For example, a building you plan to exit in 24 months would be managed differently from a building critical to your business or one that’s revenue-generating. You’d manage your back office differently than your headquarters. How you maintain and manage assets within those buildings also differs; a low criticality asset, like lighting or a printer, is different than a high criticality asset, like servers or power backup equipment in a data center where uptime is paramount. The plan must adhere to the criticality of the building or assets in the same way medical treatment adjusts to the needs of the patient.

Taking a dynamic approach to facilities management provides a solution that adapts to the needs of an organization and all they are balancing in today’s environment. By strategically applying this approach within your portfolio, you can ensure you’ll see an impact that justifies your investment and aligns with your success, goals, and objectives.

Discover how our dynamic solution intelligently transforms operations and unlocks the full potential of your portfolio.