We recognize the importance of reporting on issues that have the greatest impact on our business, as well as those of greatest concern to our key stakeholders.
In 2010, we identified material sustainability issues that reflect both the direct impacts of our operations and the indirect impacts of services to clients. The materiality assessment identified five focus areas that have formed the basis of our sustainability strategy. You can find more on this process in our 2010 CSR Report.
We review these focus areas regularly in response to stakeholder requests and wider trends. This has resulted in changes to our approach, such as increasing transparency around health and safety for employees at properties we manage on behalf of clients and recognizing the growing importance of sustainability in our supply chain.
In 2014 we built on our prior materiality assessment to identify and prioritize the sub-issues and metrics under each focus area. Existing issues were prioritized following a series of tests including: interviews with senior JLL executives; a survey of 200 representative employees; a review of client expectations based on requests for proposals; a peer review; an assessment against the Global Reporting Initiative, the Sustainability Accounting Standards Board, and the International Integrated Reporting Framework; and research into investor expectations. The findings were then validated by representatives from JLL’s Global Corporate Sustainability team, firm management, and JLL’s sustainability consulting teams. As a result, we have reduced the number of metrics we report. This helps simplify our message to stakeholders while still focusing on the issues that matter most to our clients, employees and shareholders.
For the purposes of GRI G4 ‘Core’ compliance, we have mapped the issues identified in the 2014 materiality review against the aspects included in the GRI’s G4 Guidelines. We have identified 11 corresponding G4 aspects that are material to JLL in addition to economic performance. The list of aspects, as well as their boundaries and limitations, is presented in the table below.
We are aware of improvements we can make to future materiality reviews such as the inclusion of new issues (e.g. from the Sustainability Accounting Standards Board) and the separation of community and supply chain impacts to ensure each is assessed relative to their individual importance. We are also taking a more in-depth look at our material issues from the perspective of each’s financial impact on the business (as opposed to stakeholder perspectives). Much of this work relates to our use of the <IR> Framework as we prepare our Form 10-K and JLL’s application of integrated thinking. These efforts will increasingly help JLL apply materiality results beyond reporting and disclosure efforts.
 For specific limitations regarding individual key performance indicators, please see our Data summary.
Policy and commitments