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Our material impacts

Our material impacts

We recognize the importance of reporting on issues that have the greatest impact on our business, as well as those of greatest concern to our key stakeholders.

In 2010, we identified material sustainability issues that reflect both the direct impacts of our operations and the indirect impacts of services to clients. The materiality assessment identified five focus areas that have formed the basis of our sustainability strategy. You can find more on this process in our 2010 CSR Report.

We review these focus areas regularly in response to stakeholder requests and wider trends. This has resulted in changes to our approach, such as increasing transparency around health and safety for employees at properties we manage on behalf of clients and recognizing the growing importance of sustainability in our supply chain.

In 2014 we built on our prior materiality assessment to identify and prioritize the sub-issues and metrics under each focus area. Existing issues were prioritized following a series of tests including: interviews with senior JLL executives; a survey of 200 representative employees; a review of client expectations based on requests for proposals; a peer review; an assessment against the Global Reporting Initiative, the Sustainability Accounting Standards Board, and the International Integrated Reporting Framework; and research into investor expectations. The findings were then validated by representatives from JLL’s Global Corporate Sustainability team, firm management, and JLL’s sustainability consulting teams. As a result, we have reduced the number of metrics we report. This helps simplify our message to stakeholders while still focusing on the issues that matter most to our clients, employees and shareholders.

Materiality and the Global Reporting Initiative's G4 Guidelines

For the purposes of GRI G4 ‘Core’ compliance, we have mapped the issues identified in the 2014 materiality review against the aspects included in the GRI’s G4 Guidelines. We have identified 11 corresponding G4 aspects that are material to JLL in addition to economic performance. The list of aspects, as well as their boundaries and limitations, is presented in the table below.

JLL focus area Material issues Corresponding GRI aspects GRI aspect boundary within JLL GRI aspect boundary outside JLL Aspect boundary limitations [1]
Energy and resources
  • Services – Portfolio-wide energy management and performance monitoring
  • Services – Measure, report and reduce energy and GHG emissions
  • Operations - Energy and GHG emissions reduction from corporate offices and business travel
  • Operations - Energy efficiency and conservation
  • Operations - Workplace connectivity through technology
  • Energy
  • Emissions
  • Products and services
All JLL business segments. The facilities we manage on behalf of clients and LaSalle assets under management.JLL occupies leased space and actual energy data is often not provided by landlords. Therefore 90% of our offices estimate energy consumption either fully or partially.

We are not currently able to quantify the energy reductions for clients on a global scale.
Client service excellence
  • Ethics and integrity
  • Sustainability innovation and thought leadership
  • External recognition
  • Corporate governance
  • Anti-corruption
  • Customer privacy
All JLL business segments. JLL clients and the broader real estate industry through our thought leadership and participation in external initiatives.   N/A
Green buildings
  • Services - Energy and sustainability accredited professionals
  • Services & operations – Green building certifications
  • Operations - More efficient use of offices
  • Operations - Employee commuting
  • Energy
  • Emissions
  • Products and services
  • Training and education
All JLL business segments. The facilities we manage on behalf of clients and LaSalle assets under management. N/A
Community and supply chain
  • Services & operations – Supply chain engagement
  • Operations - Employee volunteering
  • Operations - Charitable contributions
  • Supplier environmental assessment
  • Local communities
All JLL business segments.Local communities.

Suppliers to our own operations and the facilities we manage on behalf of clients.
JLL charitable giving and employee volunteering data is derived from our annual corporate sustainability survey, which covered 98% of JLL corporate offices in 2014.
Workplace, well-being and diversity
  • Health, well-being and safety of employees
  • Compensation and benefits
  • Diversity and inclusion
  • Training and career development
  • Employment
  • Occupational health and safety
  • Training and education
  • Diversity and equal opportunity
All JLL business segments.The facilities we manage on behalf of clients.
Procurement from diverse suppliers.
Health and safety data covers our Integrated Facilities Management business globally, and all JLL employees  in the U.S.  

We are aware of improvements we can make to future materiality reviews such as the inclusion of new issues (e.g. from the Sustainability Accounting Standards Board) and the separation of community and supply chain impacts to ensure each is assessed relative to their individual importance. We are also taking a more in-depth look at our material issues from the perspective of each’s financial impact on the business (as opposed to stakeholder perspectives). Much of this work relates to our use of the <IR> Framework as we prepare our Form 10-K and JLL’s application of integrated thinking.  These efforts will increasingly help JLL apply materiality results beyond reporting and disclosure efforts.

[1] For specific limitations regarding individual key performance indicators, please see our Data summary.