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Environmental Health and Safety

​Our environmental health and safety mission

It is our mission to drive a culture that promotes outstanding environmental health and safety (EHS) performance, excellent client support and the sustainable growth of our business.  Our three core EHS elements are:

  • Service – We provide a foundation of quality EHS support to our operations teams in the field as well as to other JLL organizations in meeting their obligations to our clients.
  • Leadership – We provide leading-edge, best practice EHS guidance, performance metrics and tools to our teams and to our clients.
  • Governance – We provide programs, reviews and communications to our teams and to other JLL organizations to help identify and manage risks, and to ensure compliance with regulatory requirements.


Our culture of safety

At JLL, nothing is more important than the safety and well-being of our employees and the people who work in the buildings that we manage. Our goal: No harm to people or property.

We offer a scalable program that ensures a safe working environment for employees, clients, contractors, and occupants at a wide range of property sizes and types.

We work with each client to determine the best approach for their organization. Based on needs and preferences, we can implement our standard program, adopt a client’s safety structure, or work with a blend of client and JLL initiatives.

Our culture of safety is visible in all service lines, and embodies a philosophy of achieving zero injuries and 100% compliance with environmental health and safety requirements.  As a result, we have been repeatedly recognized by the National Safety Council for outstanding achievement in safety performance.

Our safety initiatives

The JLL Health and Safety Policy covers all activities undertaken by our Integrated Facilities Management and Property and Asset Management businesses. It establishes the minimum standards expected of employees who work in client facilities.

Our safety efforts also extend to support for work-life balance and improvements such as desk-side ergonomic assessments. In 2013, 63% of countries reported at least one health, safety and well-being initiative.

Our health and safety record 

Our recordable incident rate, a measure of recordable injuries and illnesses per 100 full-time employees per year, remained stable at 0.6 in 2013. Our DART (days away, restricted duty and transfer), a measure of recordable injuries and illnesses per 100 full-time employees per year that resulted in days away from work, decreased by 28% to 0.3. These compare to industry averages of 3.7 and 1.9 respectively for facilities support services and 3.3 and 1.4 for real estate property managers.