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The workforce continues to develop and gravitate toward urban cores, which makes it necessary for companies to focus recruitment efforts there and in surrounding secondary markets. Pittsburgh is a prime example of a hot market for job seekers due to advancements in technology, energy and more. However, that doesn’t necessarily create cause for new construction.
By: Lisa Schunemann, JLL Healthcare Brokerage Analyst The contact center industry didn’t just exceed expectations in 2016; it outperformed global economic growth altogether. The demand for high-quality services and updated tech solutions continues to grow spending, revenue and the workforce in the industry. In fact, North American revenues reached $9.4 billion in 2015, up just